Job Description

Job Overview

We are a busy animal hospital seeking one experienced, full-time, outgoing, compassionate

Experienced Veterinary Receptionist

to cover a

12 month maternity leave

-- otherwise known as Phone Line Jugglers, Greeters and Paw Shakers! You'll love working with us in our fast-paced, client-bond-centered practice.

In this role, you will be the first point of contact for pet owners and their beloved animals, providing exceptional customer service while managing the front desk operations of our veterinary clinic. The ideal candidate is a team player who demonstrates compassion and care to clients, patients, and co-workers alike. You must be able to work independently but also thrive in a collaborative environment. Strong client communication skills and work ethic are essential.

Veterinary experience is required.

We offer competitive wages, uniforms, health benefits, and pet discounts. If you want to be part of an amazing team, please tell us about yourself by including a cover letter and resume, and let us know why you'd be the perfect addition to our clinic!

Responsibilities

Provide excellent and efficient client experiences Greet clients and their pets warmly upon arrival at the clinic. Schedule and confirm appointments for veterinary services. Manage patient records, ensuring all information is accurate and up-to-date. Answer phone calls and respond to inquiries regarding services, procedures, and pet care. Manage emails and mail correspondence Process client payments and manage billing inquiries. Ensure the front desk and client waiting area are clean and welcoming Educate clients on preventative care, products, and services offered by the clinic. Handle any client concerns or complaints with professionalism and empathy. Escalate complex situations to the manager as needed.

Candidate Requirements

1+ year veterinary receptionist experience (required) Strong interpersonal skills with a focus on customer service. Excellent organizational abilities to manage multiple tasks efficiently. Proactive and Accountable Familiarity with veterinary terminology and procedures is required. Intermediate computer skills Basic knowledge of laboratory procedures or willingness to learn is highly desirable. Proficient in using office equipment and software for scheduling and record management. Ability to work well under pressure in a fast-paced environment while maintaining attention to detail. Compassionate attitude towards animals and their owners. Ability to lift 50 lbs (bona fide requirement) Available for shifts between 8 AM - 6 PM, Monday to Saturday

This position is a maternity leave contract, with the potential for extension based on performance and clinic needs.

Job Types: Full-time, Fixed term contract
Contract length: 12 months

Pay: $17.00-$20.00 per hour

Expected hours: 35 per week

Additional pay:

Overtime pay
Benefits:

Dental care Discounted or free food Employee assistance program Extended health care Life insurance On-site parking Paid time off RRSP match Vision care
Schedule:

10 hour shift 8 hour shift Day shift Monday to Friday Overtime Weekends as needed
Experience:

Veterinary Reception: 1 year (required)
Work Location: In person