Job Description

Benefits:

Company parties Competitive salary Dental insurance Employee discounts Flexible schedule Health insurance Opportunity for advancement Paid time off Training & development Vision insurance Wellness resources


We are seeking a

mature, reliable, and experienced sales professional

to join our front desk team. This role is ideal for someone who takes pride in delivering

exceptional client experiences

, thrives in a

fast-paced, multitasking environment

, has a natural

sales ability

and understands the importance of

follow-through and accountability

. Our service providers depend on a strong, competent front desk team; you keep the spa running smoothly so diligence in your role is required.



This is

not

an entry-level role. Previous experience in

sales, customer service, or reception

(preferably in a wellness, spa, or fitness setting) is

required

.

About the Role:

As the first and last point of contact for clients, you will be responsible for both creating a welcoming atmosphere

and

driving business success through

membership sales, service upgrades, and operational excellence

. This position demands

emotional intelligence

,

precision

, and

a strong sense of responsibility

.

What You'll Do:

Greet and check in clients warmly and professionally Confidently

sell memberships, upgrades, gift cards

, and retail products Handle phone calls, bookings, and schedule adjustments with efficiency and accuracy using zenoti booking software De-escalate concerns, confidently uphold policies, and handle emotional clients with

empathy and professionalism

Connect with each client you interact with to build rapport and trust and learn how to best be of service to them

Multi-task under pressure

while maintaining a positive demeanor Follow up with clients to encourage repeat visits and promote current offers Work closely with the spa team to ensure

smooth and efficient daily operations

Take ownership of any service or operational gaps and resolve them proactively

Who You Are:

A

proven salesperson

, comfortable talking about products and services and closing sales

Mature, reliable, and self-directed

-- you do what needs to be done without being asked Calm and professional under pressure; you thrive when things get busy Highly organized with

impeccable attention to detail

Tech-savvy, able to quickly learn scheduling software and systems Strong verbal and written communicator Warm, approachable, and team-oriented Flexible and available to work evenings, weekends, and holidays as needed

Qualifications:

Minimum 2 years of experience in a

sales, customer service, or front desk role

Experience in spa, salon, fitness, or hospitality preferred Proven track record of meeting or exceeding

sales goals

What We Offer:

Hourly wage + commissions on memberships and product sales Staff discounts on services and retail products Flexible scheduling of Full-time hours Health benefits for full-time employees A clean, professional, and supportive work environment Ongoing training and growth opportunities
Apply Now

If you are a high-performing, service-driven professional who wants to be part of a thriving spa environment, we want to hear from you. Please submit your resume and a short cover note explaining why you're a fit for this position.

I acknowledge that I am applying for employment with an independently owned and operated Hand & Stone franchisee, a separate company and employer from H&S Massage Spa Canada Corporation and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand & Stone franchisee.