Penticton Nissan is looking for an Experienced Service Advisor to join our team! As one of British Columbia\xe2\x80\x99s finest automobile dealerships, Penticton Nissan is proud of our award winning models, and our commitment to quality and value-driven customer service. The successful candidate would have excellent communication and customer service skills, will have a TEAM first attitude and will have previous experience in an automotive service department. Responsibilities:
Recommend and sell maintenance and repair services to customers
Follow up on any unsold work
Write service work orders
Liaise with technicians to ensure proper work flow
Maintain and develop an excellent customer experience and relationships
Greet customers in a timely, friendly manner
Be able to multi-task in a fast paced environment
Create work orders with accurate information
Refer to service history, inspect vehicle, and recommend additional needed service
Provide a complete and accurate written cost estimate for labor and parts
Contact customers regarding any changes in the estimate or promised time, explain cost and time requirements in detail
Keep service department forms, menus and pricing guides up-to-date
Explain completed work and all charges to customers
Maintain high customer satisfaction standards
Who you are:
1+ years experience in a service advisor role is preferred
Outgoing & a strong desire to serve people
A positive attitude & always smiling
Flexible schedule and available to work Saturdays
Enjoy working in a fast paced, energetic environment
Great organizational & computer skills
Must be eligible to work in Canada
Nice to haves:
Experience in the automotive industry is a strong asset
PBS knowledge is considered an asset
Why choose us! We are a family owned and run business founded in Kelowna in 2011 and built on decades of experience in the industry; our business includes 7 award winning dealerships across BC. As an established and growing company we offer:
Competitive pay
Comprehensive group benefits plan
Employee and Family Assistance Program
Life Insurance
Apprenticeship and Training programs
Mentorship
Long Service Awards \xe2\x80\x93 commencing at 2 years service
Regular social/team building events
Community Involvement: Volunteering and donating
Career growth and security
Who are we: Kot Auto Group is in business to be the most trusted dealership in the industry with a team known for exceeding customer expectations. Our aim is to exceed our customers\xe2\x80\x99 expectations, not only because our cars are excellent quality, but also because we consistently set ourselves apart from the competition by providing excellent product knowledge, efficient service, a team approach, and a style of doing business that communicates we are as good as our word. Through these values, we produce results which drive the business forward and enable us to meet our goals. #INDHigh Job Types: Full-time, Permanent Salary: $60,000.00-$75,000.00 per year Benefits:
Company events
Dental care
Disability insurance
Employee assistance program
Extended health care
Life insurance
Paid time off
Vision care
Flexible Language Requirement:
French not required
Schedule:
8 hour shift
Supplemental pay types:
Bonus pay
Ability to commute/relocate:
PENTICTON, BC: reliably commute or plan to relocate before starting work (preferred)
Application question(s):
Do you have the legal right to work in Canada?
Experience:
Service Advisor: 1 year (preferred)
Work Location: In person
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