Job Description

Job Overview

:

We are seeking an experienced Client Service Representative with a strong

understanding of ICBC policies and procedures to join our team, providing exceptional

customer service and expert support to ICBC and Retail customers. The ideal candidate

will have proven experience in the insurance industry, with a strong understanding of

ICBC procedures.

Key Responsibilities:

Provides courteous assistance to customers and educates customers on collision repair
process

Face-to-face interaction with customers Reconcile & Submit ICBC Claims For Payment Taking photos of and evaluating vehicle damage Capturing complete list of customers' expectations and if necessary negotiating on
service deliverables

Understanding specific insurers' claims processing policies and processes and following
them accordingly

Scheduling estimate appointments and calling customers. Record keeping i.e. assignments, insurance instructions, and customer communication
notes.

Timely two-way communication with/ between internal and external customers Answer the phone, direct calls, and take messages as required. Maintain appearance of the storefront, ensuring it is cleaned daily and always tidy. Providing administrative services in an effective and efficient manner to ensure that files
are accurate and up to date. This includes payments, customer information and documents,

purchase orders, and work orders.

Other duties as assigned.
Qualifications:

3 years experience in Customer Service, previous experience in the automotive industry
is preferred.

Knowledge of collision repair process and/or auto insurance claims is an asset. Analytical and problem-solving skills. Proficient data entry skills. Exceptional organization skills. Efficient use of Microsoft Office and the Internet. Effective written and verbal communication skills. Ability to communicate and interact effectively with co-workers.
? Ability to stay updated on new ICBC policies and procedures.

? A valid BC Driver's License and a current driver's abstract may be required for

some roles.

We Offer: A competitive salary and benefits package, Opportunities for professional

development and training, and A dynamic and supportive team environment.

The ideal candidate:

Is committed to a full-time work schedule, Monday-Friday, 8 AM - 5 PM Has a positive attitude Is organized and tidy in their work Adheres to all health and safety policies and procedures Has their own transportation
Job Type: Full-time

Pay: $50,000.00-$65,000.00 per year

Benefits:

Dental care Extended health care
Work Location: In person