Job Description

Why should you join our team?

YMCA Calgary is actively building healthy communities - join us in creating a better Calgary.
YMCA Calgary opened its doors in 1902, since then we have evolved into a vibrant charitable organization that responds to the needs and health of the community.

Guided by four core values of honesty, caring, respect and responsibility, YMCA Calgary develop and delivers quality programs and services that promote the health of the community and provides opportunities for all Calgarians to belong, grow, thrive and lead. Our team of staff and volunteers are committed to creating a positive impact in the community through our health and wellness programs, child care and early education programs, community outreach programs (such as Indigenous, youth at risk, and cultural integration programs), leadership programs, camp experiences, and much more.

YMCA Calgary serves the community at our six health and wellness locations, six child care centres, two outdoor camp locations, and 60 community outreach locations. Join us in building healthy communities!

Experience Manager (Full Time)
Melcore YMCA at Crowfoot
Salary: $52,092.00/yr - $65,115.00/yr
Start Date: September 18, 2023

You can make an impact in the community - locally and across the globe. You will work with a fun culture of people and enjoy many of the benefits and opportunities the YMCA offers:
\xc2\xb7 Complimentary YMCA Calgary membership including a linked membership for dependent children;
\xc2\xb7 Comprehensive health and dental benefits. Premiums paid in full by the Association;
\xc2\xb7 Pension or student loan repayment plan with specified contribution matched by the Association;
\xc2\xb7 Anniversary flex day and gifts given to celebrate each year of employment;
\xc2\xb7 Program discounts;
\xc2\xb7 Ongoing leadership development and opportunities;
\xc2\xb7 Leadership award opportunities;
\xc2\xb7 Scholarship opportunities;
\xc2\xb7 Paid recertification and training.

What qualifications are we looking for?

At YMCA Calgary we strive to ensure our employees are a fit based on their strengths, interests, and future goals. The successful candidate will have the following;
\xc2\xb7 Post-secondary diploma/degree in Recreation, Physical Literacy, Kinesiology, or equivalent;
\xc2\xb7 Minimum of 3 years working in a supervisory capacity within an organization providing services for children and youth;
\xc2\xb7 Customer service experience and/or experience working in a health-focused industry or recreational facility;
\xc2\xb7 Experience managing an effective staff team to collaboratively achieve desired outcomes;
\xc2\xb7 Exemplary skills in the planning and delivery of developmentally appropriate sport programs;
\xc2\xb7 Excellent oral and written communication skills, including intermediate use of technology;
\xc2\xb7 Budget development and management;
\xc2\xb7 Current Intermediate (Standard) First Aid and CPR C certification (CPR recertified within the last 12 months);
\xc2\xb7 Evidence of a cleared Police Information Check and Vulnerable Sector Search;
\xc2\xb7 Three professional references required.

What does this role look like at YMCA Calgary?

The Experience Manager will achieve the goals and objectives of the position by demonstrating the core competencies of the organization. The core priorities are fund development, health and safety, community engagement, and staff development and capacity building.

The Experience Manager is part of the branch management team, responsible for operational excellence within the branch and program areas. Program areas that report directly to the Experience Manger include:
\xc2\xb7 Health & Fitness
\xc2\xb7 Child & Family
\xc2\xb7 Daycamps & Climbing
\xc2\xb7 Sport

Duties and Responsibilities include:
Operational Excelence
\xc2\xb7 Accountable for meeting the targets set within the Experience Manager scorecard;
\xc2\xb7 Ensure excellent service by responding to the immediate needs of all users;
\xc2\xb7 Ensure programming is delivered consistent to the course outline, quality standards and desired outcomes of YMCA Calgary, as defined by Program Experience and Project Delivery Teams;
\xc2\xb7 Commit to exceptional quality in the delivery of customer services within your department and branch;
\xc2\xb7 Develop and manage the Sport, Health & Fitness, Child & Family and Daycamp & Climbing departmental budgets;
\xc2\xb7 Use data as a key tool in program evaluation and decision making;
\xc2\xb7 Contribute to and participate in a variety of Association Project Delivery Teams, providing leadership as required;

Staff Development and Capacity Building
\xc2\xb7 Recruit and train the program delivery staff team;
\xc2\xb7 Commit to ensuring your staff team is afforded relevant professional development opportunities;
\xc2\xb7 As a manger within a YMCA facility, be responsible for coaching and supporting all direct and indirect reports within the branch;

Health and Safety
\xc2\xb7 Ensure compliance to all health and safety systems, policies, and procedures within your branch;
\xc2\xb7 Ensure compliance of all certifications for staff and volunteers within your department areas;

Community Engagement
\xc2\xb7 Support the general manager in ensuring the YMCA has a positive presence in the local community;

Fund Development
\xc2\xb7 Provide direct leadership and oversight to the Staff and Volunteer aspect of the Annual Campaign.

• There will be occasional travel to other locations in the city for YMCA meetings, trainings, and community engagement work. Working hours will include occasional weekends and evenings.

• The Experience Manager is responsible for Duty Manager shifts on a regular basis. As Duty Manager, the Experience Manager is responsible for coordinating the emergency response within the branch and in pool areas, including contacting emergency services and administering first aid and CPR when required. As part of this position, walking throughout the facility and maintaining contact with all departments is necessary.

• The Experience Manager position can be a physically demanding position. The position may involve supporting the team in setting up locations for special events. Performing moderate lifting, repetitive movements, and possible extended periods of standing, bending, running and walking. The Experience Manager will be required to travel to other YMCA branches in Calgary on a regular basis.

What qualities do we look for in YMCA Calgary Staff and Volunteers?

Our employees embody the YMCA values of honesty, caring, respect and responsibility. In addition, they model and are committed to the following competencies;
\xc2\xb7 Developing Self and Others: Developing people with a view toward present and future capacity;
\xc2\xb7 Building Purposeful Relationships: Relating to people authentically with their best in mind;
\xc2\xb7 Creating a Culture of Community: Gathering people to purpose and vision;
\xc2\xb7 Making Intentional Impact: Intending to make a difference every day;
\xc2\xb7 Thinking and Acting Strategically: Applying thoughts, words, and actions in service to the vision;
\xc2\xb7 Applying Business Acumen: Demonstrating excellence in technical skills and stewarding the YMCA Business Model;
\xc2\xb7 Innovating: Ability to know your environment, initiate and respond effectively to changing conditions.

Please note that evidence of a clear Police Information Check with Vulnerable Sector Search is a requirement

YMCA Calgary is an equal opportunity employer. Applicants must have legal authorization to work in Canada by way of Canadian Citizenship, Permanent Residency or a valid Canadian work permit. YMCA Calgary is currently not engaged in international recruitment efforts as we are required to demonstrate that we have exhausted all means of recruitment both locally and nationally.

Potential candidates will only be contacted if selected for an interview.

All applications are to be submitted online but for any position specific concerns or questions, please contact careers@calgary.ymca.ca.

Company

YMCA Calgary

Location

Melcor YMCA at Crowfoot

Opening Date

21-08-2023

Closing Date

04-09-2023

YMCA