Job Description

Lead. Inspire. Build. Motivate. As Experience Manager, you will lead a high-performance team committed to delivering on our brand promise: to make every member feel welcome, feel comfortable, and feel healthy.



MOVATI Athletic is not your typical fitness club and we're not looking for typical leaders. Our goal is to be North America's premier affordable luxury fitness brand. That means we're searching for someone who's equal parts brand ambassador and operational powerhouse. Someone who aligns with our values, leads by example, and knows how to create exceptional experiences that keep both members and staff engaged and inspired.



MOVATI's foundation is built on

Care

, demonstrating strong

Work Ethic

,

Authenticity

, celebrating

Diversity

, and a

Commitment

to enabling a healthy work environment. These aren't just words, they shape how we work, lead, and serve. Since 1997, these values have guided our growth and success, helping us stand apart in the industry.



If this resonates with you, keep reading, because we have a lot more to share.


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Role

As Experience Manager, you'll be at the heart of club operations: optimizing processes, elevating service standards, and driving revenue and profitability. Reporting to the General Manager, you'll lead and support all departments, coach and empower your team, and foster a high-performing, people-first culture aligned with MOVATI's mission.



You'll collaborate with the People & Culture team to recruit, train, and develop top talent, ensuring our service model and values are consistently delivered. By streamlining operations, monitoring KPIs, and championing member engagement initiatives, you'll help bring our wellness vision to life and create exceptional experiences for both members and staff.


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Qualifications

We recognize great experience comes from many industries. What matters most is leadership, service, and results.


5+ years in customer-facing roles with a proven track record of delivering outstanding service. Previous sales and business development experience. Strong leadership capabilities: you know how to inspire, develop, and hold people accountable. Demonstrated success in team management, training, and creating positive culture. Experience in fitness, hospitality, retail, or similar service industries is an asset.
Ready to take the lead in one of the most pivotal roles in our Club? We'd love to hear your story and how you'll help write the next chapter of ours.

Perks

We offer a competitive total compensation package that includes an industry leading base salary, short-term incentive plan, group benefits, complimentary membership and leadership training to help ensure you are always learning. Our promise at MOVATI is to help you feel

welcome

, feel

comfortable

, and feel

healthy

. Accommodations are available on request for candidates taking part in all aspects of the selection process.



MOVATI Athletic uses email to communicate to all applicants. Please ensure to use an email address that is checked daily and accepts emails from unknown users. We recommend that applicants check both junk and spam folders.



Click that button and apply now!