Job Description

Overview

We are looking for an experience advisor to join our Experience, Marketing, and Insights team. You will be responsible for helping define and drive the future of our product and service offerings. You will reveal what our stakeholders and employees need from us by providing specific and actionable recommendations based on experience research and insights to drive both internal and external experience improvements. Your responsibilities also include inspiring and influencing change, delivering oral and written presentations, evaluating data, and ensuring the experiences we deliver leave our stakeholders and employees feeling confident, empowered, supported, and valued.

What you'll do

As an experience advisor you will:

• Focus on end user needs to ensure WorkSafeBC is meeting the needs of employees, employers, and other stakeholders across all platforms, channels, and touchpoints within an assigned portfolio
• Identify key research needs to support strategic planning and decision making, planning and implementing primary and secondary qualitative and quantitative research, and analyze data to extract key insights and evaluate progress towards strategic objectives
• Analyze and synthesize data to tell compelling employee and stakeholder experience stories, identifying opportunities to improve or create new experiences, and present research findings and recommendations to internals and external stakeholders as required
• Assist internal stakeholders in the development of action plans that stem from market research outcomes and are aligned with WorkSafeBC's strategic direction and Experience Framework
• Perform other related duties as assigned

Is this a good fit for you?

We're looking for someone who can:

• Use judgment and resourcefulness to develop and deliver strategies and solutions that consider multiple perspectives, are customized to the client's needs, and are aligned to the corporate brand
• Accurately understand and define stakeholder needs through identifying research opportunities, conducting quantitative and qualitative research, and analyzing and synthesizing data from multiple sources
• Proactively seek out information in order to plan and organize work in a fast-paced, high pressure environment with competing priorities and shifting deadlines
• Lead strategic experience initiatives and projects by providing functional leadership, guidance, and task direction to team members as well as external parties such as contractors, consultants, and agencies
• Communicate effectively, both verbally and in writing in order to prepare and present experience initiatives and campaigns to senior management and other internal and external audiences of various sizes and interests
• Build and strengthen relationships with clients, suppliers, and vendors to understand and map out project requirements while using tact to handle contentious situations

Your experience and educational background:

• A university degree with a focus in Marketing, Business Administration, Market Research, Psychology, Behavioural Science/Insights, Cognitive Science or another Social Science
• A minimum of 6 years of related recent experience conducting market research with expertise in sampling, questionnaire design, data analysis and report writing
• Specialist knowledge of customer experience best practices (e.g.: journey maps, collect, track, analyze customer feedback)
• An equivalent combination of education and experience may be considered

Please send any additional application materials via email to by 4:30 p.m. on the closing date of the competition.

If you require an accommodation in the assessment process, please email at the time you submit your application.

Who are we?

At WorkSafeBC, we're dedicated to promoting safe and healthy workplaces across British Columbia. We partner with workers and employers to save lives and prevent injury, disease, and disability. When work-related injuries and diseases occur, we provide compensation, and support injured workers in their recovery, rehabilitation, and safe return to work. We also work diligently to sustain our workers compensation system for today and future generations. We're honoured to serve the 2.4 million workers and 245,000 registered employers in our province.

As part of our mandate, we have introduced an interim mandatory employee policy intended to prevent the transmission of COVID-19 and protect the health and safety of our employees, clients, and the public.

Effective November 1, 2021, WorkSafeBC will require all employees who interact in person with employers, workers, members of the public, or other WorkSafeBC staff to be fully vaccinated against COVID-19. In implementing the policy, WorkSafeBC will consider its obligations to accommodate those staff who are unable to be vaccinated.

We recognize that our ability to make a difference relies on building a team with a rich variety of skills, knowledge, backgrounds, abilities, and experiences, and which reflects the diversity of the people we serve. We are committed to fostering a welcoming, inclusive, and supportive work culture where everyone can contribute as their best, authentic self. We encourage all qualified applicants to apply.

What's it like to work at WorkSafeBC?

It's challenging, stimulating and hugely rewarding. Our positions offer tremendous diversity and excellent opportunities for professional growth. Every day, the work we do impacts people and changes lives. What we do is important and so are the people we do it for.

Our benefits

Being part of WorkSafeBC means being part of a strong, committed team. Along with a competitive hourly range of $36.36 - $45.87, your total compensation package includes vacation, optional leave arrangements, health care and dental benefits, and contributions toward your retirement pension. As a member of our team, you'll have access to services and benefits that can help you get the most out of work -- and life. Learn more about .

If you're the successful applicant, we'll be making a conditional offer contingent upon your clearing a criminal record check under the . At the time of offer, you'll need to provide consent for a criminal record check. Once we receive clearance, we'll confirm your offer of employment.

WorkSafeBC is an inclusive and accessible employer committed to employment equity objectives and invites applications from all qualified individuals. Only those under consideration will be contacted. If you're unsuccessful, please accept our appreciation for your interest.

This position is restricted to those legally entitled to work in Canada.

Thank you, in advance, for applying.