Job Description

An Executive Lounge Attendant comforts executive Guests throughout their stay at the hotel by responding efficiently to their enquiries and advising them of the amenities and benefits offered by the hotel.

What will I be doing?

An Executive Lounge Attendant, you will comfort executive Guests throughout their stay at the hotel by responding efficiently to their enquiries and offering advice and information as requested. An Executive Lounge Attendant contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Welcome executive Guests on arrival and assist them during their stay dealing efficiently with enquiries and any complaints
• Stock the food and beverage
• Clear and clean tables
• Vacuum and clean kitchen area
• Ensure that all Guest supplies and amenities are offered and replenished to the required standards
• Stay current with all hotel services as well as VIP requests and special events
• Demonstrate a knowledge of external locations, attractions and landmarks in the vicinity
• Project a professional manner with an emphasis on hospitality and Guest service
• Comply with Hotel security, fire regulations and all health and safety legislation
• Execute tasks as instructed by the Executive Lounge Supervisor or Manager
• Serve your role and Team in an environmentally-conscience manner

What are we looking for?

Executive Lounge Attendants serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Previous Guest Service experience in the hotel, leisure or retail sector
• Calm, efficient and organized
• Excellent personal presentation and communication skills
• A passion for delivering exceptional levels of Guest service
• Smart Serve Certification
• Food Handler Certification

What benefits will I receive?

• You will be offered a competitive benefits package. As a team member you will also become eligible to receive discounts products and services offered by Hilton Worldwide and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide.

ACCESSIBILITY

• Hilton Hotels and Resorts are committed to providing equality of services, access to facilities for all our guests. For more information on this hotel\xe2\x80\x99s Accessibility for Ontarians with Disabilities Act (AODA) policy and plan please contact the hotel at AODA_Hiltons_In_Canada@hilton.com or call 1-844-217-AODA.

Hilton