Job Description

Reporting to the Customer Experience Manager, this position is the primary relationship manager for a defined portfolio of valued guests. Acting as the personalized communication channel, this role builds loyalty and increases carded play and revenue through proactive, one-to-one engagement, visit coordination, and exceptional service delivery. This role focuses on creating memorable guest experiences by anticipating needs, answering questions, and ensuring tailored rewards and services are arranged in advance of visits. It also requires careful management of highly confidential player information including gaming habits, responsible gaming concerns, anti-money laundering (AML) situations, and personal details with the utmost discretion, integrity, and adherence to all company policies, regulatory requirements, and privacy legislation.



Serve as the primary contact for portfolio guests, delivering personalized communication, anticipating needs, and coordinating memorable visits. Manage a personal portfolio of up to 250 guests as the subject matter expert for all related daily tasks. Log all interactions and analyze player behaviour to optimize portfolio performance and maximize engagement. Partner with cross-functional teams to coordinate guest visits, share insights, and deliver seamless, high-quality experiences across all touchpoints. Deliver personalized hosting for on-and-off property events, ensuring guests feel welcomed, valued, and supported throughout their visit. Maintain strict confidentiality of guest information, including gaming activity, responsible gaming concerns, anti-money laundering (AML) alerts, and personal details. Participate in other projects and activities as required, in support of SIGA's priorities.



Successful completion of a four-year bachelor's degree in Business Administration, Hospitality, Marketing, or a related field. Specialization in sales, customer relationship management, or data analytics is considered an asset. Minimum 4 years' sales experience, with strong customer relationship focus, such as automotive sales, high-end retail, hospitality sales, or tourism industry. Experience in selling, upselling, and creating tailored purchases for clients using a robust sales management system or customer tracking tool.

Why SIGA?

At SIGA we focus on quality of life and an inclusive work environment that embodies a strong sense of belonging. As a non-profit, 100% of our net income goes back to our communities. Be a part of a game-changing First Nation organization that gives back! SIGA is proud to be named one of the recipients of the 2024 Saskatchewan Top 100 Employers award. We are honored by this recognition and thrilled to be recognized as a game-changing employer!
Additionally, SIGA is excited to have been selected as the winner of the 2024 provincial WorkSafe Safe Employer Award. This award from WorkSafe Saskatchewan highlights employers who demonstrate an unwavering commitment to the health, safety, and well-being of their workers, contractors, and customers.

Who can apply to this job?

Only apply to this job if you are a Canadian citizen, a permanent resident of Canada, or a temporary resident of Canada with valid legal authorization to work.

Additional Information

Applicants should note that SIGA does not currently participate in the Saskatchewan Immigrant Nominee Program (SINP) for this type of position and will not support a SINP Job Approval.

Apply today!

Once employed with SIGA there are many opportunities for learning, growth and advancement throughout the company. We take great pride in being a preferred employer and aspire to attract the very best and very brightest to become part of our family. We look forward to reviewing your application.