Job Description

About Us

Pure Raum is a growing company that specializes in the distribution of professional Korean skincare brands in North America.

We are looking for a proactive, organized, and detail-oriented individual to join us as our Executive Assistant / Customer Support Coordinator. In this role, you'll be a key player supporting the CEO and helping ensure smooth day-to-day operations while also managing customer communications with care and consistency.

Responsibilities

- Executive Support

Manage and organize the CEO's schedule and to-dos Assist with invoice filing and light bookkeeping Draft and send internal announcements Support internal employee care Handle office supply ordering and basic operations

- Customer Support

Respond to customer inquiries (email, text, phone) with professionalism and warmth Track product reviews and feedback Oversee the order-to-delivery process and handle related customer service issues Document customer issues and share relevant information with the marketing, education, and sales teams Record and manage any claims or complaints (e.g., shipping issues) Regularly update customer support manuals and share with the team

Requirements:

1+ year experience in a similar role (or equivalent experience) Fluent in English and Korean especially in business email and basic conversation Prior experience as an esthetician or in a spa/clinic setting is a plus Experience in the beauty, wellness, or lifestyle industry is a plus Strong personal interest or knowledge in skincare products and routines Prior experience in e-commerce or customer service Proactive, organized, and team-oriented Excellent communication skills and attention to detail

Work Details:

Schedule: Monday to Friday, 9 AM to 5 PM. Office Location: Pharmacy & Steeles Ave.

Compensation:

Salary is negotiable based on experience and discussed during the interview.
Job Type: Full-time

Pay: $17.20-$20.00 per hour

Work Location: In person