Job Description

Join SkilledTradesBC and be part of a highly engaged organization that is named one of BC's Top Employers and certified Great Place to Work!



ABOUT THE POSITION

We are currently looking for one (1) Exams Administrator for a temporary 12 - month contract full time role.

The Exams Administrator is responsible for the day-to-day administration of examinations and assessments. This role manages incoming exam related queries and requests from training providers and provides external stakeholder support to our invigilation partners.



RESPONSIBILITIES/ACCOUNTABILITIES



Examination and Assessment Administration and Quality Assurance:

Responsible for individual and group examination and assessment scheduling, verifying eligibility and following up for further information when required Prepare and arrange examination materials for apprentices writing out of province Mark examinations and perform initial quality assurance review of results. Resolve first level anomalies and escalate content concerns to Program Standards Record technical training results received from training providers Distribute examination results to internal and external contacts Ensure electronic and physical examination materials are stored securely Activate and deactivate versions of exams as directed by Program Standards Distribute scheduling data to external contractors for printing and shipment of examination materials for invigilators Prepare confidential examination materials for pick up and review materials upon return and forward Feedback Forms to the Program Standards Manager Maintain the security of test materials in accordance with internal and Red Seal operating policies and procedures Track unique requests and escalations

Stakeholder Support:

Provide exam day support to invigilators to ensure exam processes and procedures are followed Respond to questions from training provider partners relating to the general coordination of exam events Follow up with training providers on technical training verifications for individual apprentices and other training result discrepancies Develop and implement plans for large exam events Act as invigilator at training provider sites and SkilledTradesBC office Act as backup for other roles within Assessments department Act as first-tier support to resolve internal and external escalations or tasks

System Support:

Act as a liaison between Assessment department and Information Technology department to identify potential issues with the systems and offer suggestions for improvements Identify and report deficiencies as well as recommend system improvements where possible Participate in the planning and feedback to design software tools that meet business requirements Test and implement technical solutions; validate that the final product satisfies the defined requirements Identify and resolve technical system issues directly impacting scheduling and marking examinations Perform other related duties and participate in special projects as assigned

EDUCATION/EXPERIENCE

Highschool diploma or equivalent is required. A post-secondary education in Business Administration or equivalent is preferred; combination of education, and experience will be considered. Intermediate proficiency with MS Office programs: Word, Excel, PowerPoint Ability to work independently with minimal supervision as well as the ability to work in a team environment Strong ability to adapt to changing priorities Previous customer service and data entry experience considered an asset Ability to lift up to 25lbs Able to effectively deal with a wide audience including internal and external stakeholders in a professional manner Strong competencies are required in the following areas: Self-management Initiative Administration with attention to detail Multi-tasking Time management and prioritizing Communication, both written and verbal Problem solving and good judgment Interpersonal skills Conflict resolution

COMPENSATION

Salary Band B:

$57,618 - $77,954



SkilledTradesBC offers a highly competitive benefits package and perks which include:

Hybrid work schedule, floater days, and a 37.50-hour work week, Eligible for pension contributions, Lifestyle Spending Account, on-site gym, Extensive Extended Health and Dental Plans that are 100% employer paid.

WHO WE ARE



SkilledTradesBC is a crown agency that is responsible for leading and coordinating the skilled trades training and credentialing system for the province. SkilledTradesBC provides strategic leadership, policy support and customer services to help apprentices, employers and industry.



SkilledTradesBC sets program standards, maintains credential records and issues the highly regarded Interprovincial Red Seal and B.C. Certificate of Qualifications (C of Q) credentials.



HOW TO APPLY



If this sounds like you, we look forward to hearing from you! Submit your cover letter and resume by the closing date.



At SkilledTradesBC, we are committed to diversity and inclusion to ensure that everyone can be their best, authentic self at work. We strive to remove barriers that affect marginalized communities in our recruitment processes. We encourage all qualified applicants to apply.



Due to the high number of applications the SkilledTradesBC receives, only applicants who are selected for an interview will be contacted.



SkilledTradesBC currently operates in a hybrid work environment which encompasses working remotely and in-office.