Job Description

Job Overview:

The Kitimat Chamber of Commerce is a not-for-profit organization, operating in Kitimat as the Voice of Business. Our mission is to promote growth and prosperity through advocacy on behalf of Kitimat businesses.

Key Responsibilities:

Event Planning & Coordination:
o Coordinate all aspects of events, including ticketing, venue, food & beverage, equipment, entertainment, promotional materials and volunteers.

o Oversee event execution onsite, ensuring smooth setup, operation, and breakdown.

o Implement and maintain the annual calendar of events, ensuring seamless execution of all events from planning to delivery, with the support of the Member Engagement and Events Manager.

o Track and fulfill sponsorship benefits and recognitions, ensuring sponsors receive the value as described.

o Recruit, schedule and coordinate event volunteers and other administrative support needs.

Event Registration & Financial Tracking:

o Engage members, future members and the community to encourage event attendance and participation.

o Coordinate event registrations through the Chamber's CRM, ensuring timely processing and tracking of payments and guest preferences.

o Maintain accurate financial records, tracking event-related expenses and ensuring reconciliation after each event.

Marketing & Social Media:

o Upload event listings across the Chamber's calendar, work with our website provider to make sure items are posted, and social media platforms.

o Manage marketing materials for events, including event pages, signage, presentations, and social media posts, under the direction of the Member Engagement & Events Manager.

o Implement digital campaigns to promote events, including email eblasts, and social media posts.

o Catalogue event photos and implement post-event communication tools.

Membership and Customer Experience:
o Foster positive member relationships by providing exceptional customer service, both in person and on the phone.

o Be the first point of contact for members, visitors, and sponsors, ensuring their needs are addressed promptly and professionally.

o Promote Chamber services and events through regular communication, including e-blasts and member updates.

o Maintain and update member records in the CRM, handle invoicing and report member engagement data.

o Coordinate information sharing with group insurance and member savings plan providers.

o Make sure all the chamber members are paid in full and get their renewal information in a timely fashion

Office and Administrative Support:

o Answer the Chamber's main phone line, respond to inquiries, facilitate business services and provide general office support in an expeditious manner

o Handle all the boardroom and equipment rentals from the chamber

o Audit and send updates to Chamber's website team to ensure content remains current and relevant.

o Provide support for Chamber-affiliated social media channels and assist with general Chamber communications.

o Assist with office maintenance duties including garbage and recycling management.

o Maintain and keep the garage in orderly condition

o Assist with administrative tasks for the Executive Director and Tourism Coordinator as required.

Other:

o Step in when Visitor Centre Coordinator and or summer staff are not around to ensure memorable experiences for all visitors. Our goal is to ensure a consistent, high level of customer service is delivered to every visitor that walks through the door

Required Skills & Qualifications:

Education & Experience:

o Minimum Grade 12 education required; post-secondary education in event planning, hospitality, tourism, or a related field is preferred.

o Previous experience in event coordination, hospitality, or the non-profit sector is a significant asset.

o Entrepreneurial experience is an asset.

o Experience working in a membership benefit and sponsorship fulfillment role is a plus.

Skills & Attributes:

o Interpersonal Skills & Customer Service: Strong communication, integrity, and discretion in dealing with members, sponsors, and stakeholders.

o Time Management & Organization: Proven ability to manage multiple tasks simultaneously under tight deadlines while prioritizing and maintaining attention to detail.

o Proactive & Independent: Ability to take initiative and work autonomously while supporting team goals.

o Problem-Solving: Strong critical thinking skills to address challenges with creative and effective solutions.

o Tech-Savvy: Proficiency in Microsoft 365, CRM software, and social media platforms (Canva, Meta suite skills are an asset).

o Flexibility: Creative and adaptable approach to handling various types of events and projects.

Additional Requirements:

o Valid BC Driver's License and access to a vehicle for daily work activities.

o Availability for some evening and weekend work, particularly leading up to and during events (compensated with time off in lieu).

o High degree of accuracy and attention to detail.

o Prior experience in office setting, especially in member services, is desirable.

Benefits:

o Competitive pay at $25/hour, with a flexible 25-35-hour work week depending on scheduled events.

o No time off permitted around or before or during the annual Fish Derby - Labour Day Weekend

o Christmas - office closed between Christmas & New Years

o Health and dental benefits available

o Mileage reimbursement for work-related driving

o Exposure to diverse business community initiatives

o A supportive, collaborative work environment

To Apply:

We encourage all qualified individuals to apply by submitting a resume and cover letter detailing their experience, qualifications and passion for this role. Please send your applications to edirector@kitimatchamber.ca

Only those selected for interviews will be contacted. Thank you for your interested in the Kitimat Chamber of Commerce & Visitor Centre.

Job Types: Part-time, Permanent

Pay: $25.00 per hour

Expected hours: 25 - 35 per week

Benefits:

Dental care Extended health care Mileage reimbursement Paid time off
Work Location: In person