Job Description

Imagine a job where YOU can utilize your exceptional interpersonal skills to liaise effectively with both internal and external teams.



Add a great collaborative team, a challenging variety of work, excellent work life balance, and you have imagined a job at the CLHIA.



About the CLHIA



CLHIA is the respected voice of Canada's Life and Health insurers. Our work concerns the lives of all Canadians. We work alongside our members to advance public policy solutions that ensure a sound and vibrant life and health insurance industry that allows Canadians to enjoy greater financial security and access to valuable supplementary health benefits. Every day at the CLHIA, we bring:



our authentic selves to the job our best ideas to every challenge our open minds to other perspectives our full trust in one another's abilities our commitment to exemplify respect, accountability, teamwork, and excellence in how we work together; and our genuine enthusiasm for a job well done - whether it's your own achievement or someone else's.

We are a stable and secure association that has been busier than ever. We are a small close-knit team that works together to make sure the association runs smoothly. This position is currently a hybrid position where you are expected to attend the Toronto office at least 2 days a week.



The Right Fit



We believe the kind of person you are matters. We have a culture of respect and caring, and we want employees who will thrive in our environment. When we hire, we consider your potential and how you may fit with our team.

You will succeed here if you are:

An excellent communicator - you will be collaborating with not only our internal team but with stakeholders and member companies. Your ability to communicate clearly and with several different parties will support your success.



Independent - you are self-motivated and manage your time well. You are able to organize your day to meet often conflicting priorities and deadlines.



Flexible - this is a position where you will have to approach an issue through different angles and the ability to analyze a situation or problem.

The Position:

Reporting to the Director, Events and Public Affairs, the Events Administrator is responsible for coordinating and supporting the planning, execution and evaluation of the CLHIA's conferences and events. The Coordinator works collaboratively with internal subject matter experts, member companies, suppliers, and other stakeholders.

The position package includes:

Prescription, dental and paramedical benefits, with employer paid premiums A defined contribution pension plan with employer matching A competitive compensation package 3 weeks paid vacation 10 sick days 2 floater days Hybrid work model based out of our Toronto office

What you will be working on:

Sponsorship & Exhibitor Coordination

Support the annual review and update of sponsorship and exhibitor benefits and application processes. Lead onboarding of sponsors and exhibitors, including: o Preparing and distributing communications. Following up on registrations, deliverables, and marketing assets. Tracking fulfillment of benefits and deliverables. Assist with booth allocation, exhibit hall logistics, and coordination with venues. Prepare updates for internal team meetings and contribute to post-event reporting and analysis.

Data & Contact Management

Maintain and update the master non-member contact list, ensuring compliance with CASL regulations. Coordinate with internal stakeholders to regularly review and validate contact data. Assist with the setup, testing, and maintenance of event technology platforms (e.g., registration systems, websites, mobile apps). Ensure sponsor and exhibitor profiles, benefits, and contact records are accurate and up to date.

Communications

Monitor and respond to inquiries in the Events mailbox, triage messages related to registration, sponsorship, and exhibitor support. Prepare, proofread, coordinate translation, and format documents for publication across platforms (e.g., CLHIA website, registration site, event app). Ensure all public-facing documents meet AODA accessibility standards.

Planning & Administrative Support

Schedule and coordinate stakeholder and planning meetings; maintain a centralized calendar of events. Prepare financial documentation for review and signature (e.g., contracts, invoices). Maintain invoice tracking, liaise with vendors for payment and banking details, and coordinate with accounting to confirm payments. Monitor payment reports and follow up with registrants, sponsors, and exhibitors on outstanding balances.

General Event Support and On-Site Execution

Lead on-site exhibitor registration and exhibit hall setup and management. Provide back-up support for on-site registration and local event logistics. Coordinate shipping and logistics with internal teams and venue staff. Maintain inventory and order event supplies. Assist with venue sourcing and badge printing for smaller programs and internal events (e.g., staff retreats, advocacy events). Follow up with charities and survey winners and ensure fulfillment of promised items.

What you will bring:

Diploma from a recognized Community College with 3+ years' related experience or equivalent Previous financial services experience, knowledge of the life and health insurance industry and/or association experience is considered an asset Intermediate to advanced MS Office skills (Word, Excel, PowerPoint, SharePoint, MS Planner), and Adobe Pro. Experience using event registration tools preferred Some working knowledge of electronic document management systems as asset Demonstrate good understanding of discipline with related technical skills Communication skills (verbal, written, digital), including the ability to effectively build relationships and work collaboratively with individuals at all levels within and outside the Association Ability to problem solve, assess issues, develop options and make decisions to respond quickly and independently and to know when to escalate issues Organization, project and time management skills to handle multiple projects, including those with tight timelines and changing priorities Accuracy and attention to detail and proficiency working with databases and learning new systems Bilingual (English, French) language skills may be required Certifications (e.g., CMP, DES, PMP) is an asset

How to apply:

Please submit your resume through LinkedIn, Indeed or email to clhiacareers@clhia.ca (mailto: clhiacareers@clhia.ca)



The CLHIA is committed to ensuring fair and inclusive employment practices. On request, we provide accommodation for applicants with disabilities in accordance with the requirements of the Accessibility for Ontarians with Disabilities Act, 2005. If you require accommodation, please advise us. We thank all applicants for their interest. However, only those applicants selected for an interview will be contacted.