Job Description

Established Event Centre located in High River, Alberta is currently seeking an experienced Event Supervisor to join our team!

This is a full time permanent position.

Candidates must be willing to commute to our location.

www.highwoodcentre.com

Position Summary

This is a hands on operational position responsible for the execution of all onsite events at the Highwood Centre.

If you have a flair for events, a guest centric approach and are looking for a meaningful, long-term position, we want to hear from you!

Position Overview

Responsible for assisting in executing all events at the Highwood Centre. This includes contributing to pre-con meetings, event preparation including physical room set up, ((tables, chair, and event supplies etc.) staffing assignments, and employee supervision. Acting as a point of contact for client communication and vendor coordination. Responsible for all bar services including cash handling and inventory reconciliation.

Bartending is also required for this position for one-off events.

Key Responsibilities

Administration

o Organize and review weekly events and posting BEO's on internal events board.

o Attends weekly pre-con meetings and assists with providing operational requirements plan inclusive of staffing requirements, service tools, inventory, and AV for each event.

Ensure timely event reporting is accomplished, including sales reports, ticket sales, bar reconciliation.
o Provides event postmortem summaries to management at the conclusion of every large event.

o Provides other administrative support as required by management.

o Assist with payroll related reporting when required.

Customer Relations and Events

o Acts as a host to all guests who enter the Centre by providing a warm, inviting, and knowledgeable welcome while providing direction and assistance when required

o Demonstrates a friendly, personalized professional demeanor when answering phone inquiries and in person.

o Assist with offsite promotional events when required.

o Continually looks for ways to go above and beyond for our guests, seeking out ways to personalize services to exceed expectations.

o Assists with attracting new clients through sound event execution practices and communication.

o Contributes to the Highwood Centre's community enrichment events inclusive of marketing, coordination, and successful day of event execution.

Deliver service excellences by providing a personalized, professional, and seamless experience to client and guests. Listen to and anticipate client needs to ensure events meet or exceed client expectations. Ensure event guidelines and safety regulations are communicated in advance of the event.
Team

o Demonstrates an openness to training and coaching.

o Communicates effectively with the board of directors, management, and team members.

o Is an active listener and contributes to the success of the Highwood Centre by offering ideas and suggestions.

o Uses company time productively.

o Completes assigned tasks in a timely manner, meets deadlines.

o Maintains a high degree of integrity and ensures confidentiality with all Highwood Centre business, clients, Board Members, and employees.

o Acts as an ambassador to the Centre and ensures appropriate representation within the community when participating in off site meetings or trade shows.

o Demonstrates an ability to multi-task and prioritize tasks effectively.

o Demonstrates a strong ability to take initiative, be a self-starter.

o Demonstrate emotional composure during fast paced and stressful situations.

Leadership

o Leads by example and provides ongoing training to event staff and follows up with opportunities/successes.

o Ensure all employee performance feedback is reported in a timely manner. Provides feedback for review periods.

o Assists with employee event scheduling and communication.

o Ensures all Alberta Labour Standard codes of practice are followed.

o Ensures all actions and communication follows the Alberta Human Rights Act.

o Ensures performance management standards are followed.

o Maintains an approachable, adaptive leadership style.

o Demonstrates ability to be a creative, outside the box forward thinker.

o Acts as the manager on duty for event execution and set up in the absence of the General Manager.

Operations

o Ensures all Alberta Health are adhered to.

o Ensures all OH&S standards and requirements are followed.

o Assists with month end inventory procedures inclusive of reconciliation.

o Ensures safe cash handing and reconciliation procedures are followed.

o Ensures all A.G.L.C rules and regulations are adhered to.

o Monitors all public areas for cleanliness and reports deficiencies.

o Is cognizant of product cost and profit margin targets for events and including labour cost targets.

o Ensures events are set up according to BEO requirements.

o Responsible for day-to-day event execution inclusive of set up, tear down, AV, vendor coordination.

o Coordinates set up and cleanliness requirements with Building Custodian

o Assists with internal concession catering preparation when required.

o Assists with event purchasing and off-site supply procurement when required inclusive of beverage inventory.

o Performs end of event sales reconciliation and deposits when required.

o Protects company assets and ensures end of day security protocols are adhered to.

Experience & Qualifications

High School diploma required.

Minimum 2 years banquet/event experience.

Minimum 1 year progressive management experience.

Familiarity with cost controls including bar COGS and reconciliation.

Ability to supervise 1 - 10 employees

Excellent interpersonal, oral, and written communication skills.

Ability to multitask, work under pressure and have a high attention to detail.

Intermediate computer skills required. Experience in Microsoft office (Email, Word, Excel).

Proserve Certification required.

Food Safe Certification considered an asset.

Hours of work are primarily weekends, evening and late-night shifts. Weekday and weeknight.

Physical Requirements

Lifting up to 40 lbs

Pushing, pulling, bending, stooping, reaching, carrying

Standing, walking

Salary to commensurate with experience.

We thank you for your application however only candidates who skills and experience closely match our needs will be contacted.

Job Type: Full-time

Pay: From $50,000.00 per year

Benefits:

Company events Dental care Disability insurance Discounted or free food Employee assistance program Extended health care Life insurance On-site parking Paid time off Vision care
Ability to commute/relocate:

High River, AB: reliably commute or plan to relocate before starting work (preferred)
Application question(s):

Do you have open availability to work weekends?
Experience:

Banquet: 2 years (preferred) Management: 1 year (preferred)
Licence/Certification:

ProServe (preferred)
Work Location: In person