Job Description

Registration Manager - Meetings & Incentives

Position Overview
The Program Specialist (PS) is responsible for communicating with program attendees and managing the overall success of the attendee experience. This role is critical in supporting multiple elements of pre-planning, execution and post-program responsibilities while partnering with the internal team. Additionally, the PS collaborates with the client, supplier partners and internal team members related to each program.

This is a hybrid position with 2 days per week in the office

Responsibilities

Client:

• Strives to understand client interests, issues, expectations, and priorities
• Adheres to Creative Group policies regarding appropriate and professional client interaction
• Participates and guides during client discovery meetings and collaborates with PM and Web Project Specialist to translate specific client needs into program requirements
• Actively participates in ongoing client planning calls
• Builds trust with clients and participants

Registration Operations:

• Strives to understand client interests, issues, expectations, and priorities
• Adheres to Creative Group policies regarding appropriate and professional client interaction
• Participates and guides during client discovery meetings and collaborates with PM and Web Project Specialist to translate specific client needs into program requirements
• Actively participates in ongoing client planning calls
• Builds trust with clients and participants Program Operations:
• Manages technology applications after the build process is completed such as, but not limited to, mobile apps, surveys, and registration databases and maintains data integrity
• Produces and maintains reports and manifests as needed, with an understanding of how this data affects the program integrity.
• Collaborates closely with Program Manager to ensure data is continually aligned with program needs
• Create timelines for tasks listed herein in collaboration with the Program Manager and adhere to project deadlines
• Works in partnership with internal departments to manage program deliverables including Web Project Specialist website build, Travel Services airline ticketing, Creative Services production and fulfillment
• Creates and manages print materials and shipment of materials per program
• Manages onsite attendee experience
• Interacts directly with attendees on program-related inquiries contributing to the overall positive attendee experience
• Understand and manage contract terms related to aspects of the program design (i.e. transportation, attrition, activities, etc.)
• Act as the main contact for hotel room requirements and manage all aspects of hotel room block including attrition deadlines, special requests, etc.
• Ensure quality, synchronicity, and on-time delivery of all program deliverables
• Performs other duties as assigned.

Financial Management:

• Works in tandem with the Program Manager on budget and scoping management
• Reconcile final hotel room invoice and any other suppliers worked with directly

Leadership:

• Strives to develop process efficiencies
• Builds strong working relationships with internal and external team members
• Seeks opportunities for growth and development
• Ability to think strategically
• Understand your strengths, opportunities, and how your behavior/words affect others
• Adaptable to clients, partners, and with team

Performs other duties as assigned.

Preferred Qualifications

• Models behavior that reflects our organizations Vision and Core Beliefs
• Must possess excellent interpersonal skills to be able to work cross-functionally and develop strong and positive internal and external relationships with the client and to deliver superior customer service derived from a spirit to help and serve others
• Models a positive, solution-based approach and be flexible and open to change
• Must be able to work autonomously, while thriving in a team environment
• Must possess strong verbal and written communication skills to convey and express thoughts and ideas and to write emails with a professional tone
• Must be organized to be able to manage multiple projects and tasks, in various phases, simultaneously, meet deadlines and prioritize
• Must take initiative and be resourceful, and be able to work independently with clients
• Must be an active and discerning listener to identify participants needs
• Must be able to maintain client confidentiality

Direct Travel is an EOE/AA/Veteran/People with Disabilities employer.

About Creative Group and Direct Travel

Our growing company relies on excellence to deliver on our commitments to our customers. This starts with our employees. Our inclusive culture encourages entrepreneurial spirit empowering employees to build strong, long-lasting relationships with our clients and deliver innovative solutions. Direct Travel is one of the most respected Travel Management Companies in the industry providing our customers with smart consultation, tailored solutions and a true partnership. Our specific focus on the mid-market means our travel experts deliver personalized service to every client.

Additionally, Direct Travel offers full-service performance improvement solutions, including meeting and event management, group incentive travel and individual recognition solutions through its wholly owned subsidiary Creative Group, Inc. An industry leader, Creative Group has been honored with the CMI 25 Award, which recognizes the top 25 most influential meeting and incentive management companies in the US each year since the awards inception in 2007. The company is headquartered in Schaumburg, Illinois and maintains offices in Detroit, Appleton, San Francisco and Toronto. For more information about Creative Group, please visit www.creativegroupinc.com.

Together we will help our clients Navigate Their Way and Create Truly Moving Experiences. For more information, visit www.dt.com. Follow us on Twitter, YouTube and LinkedIn.