Job Description

At the CTCC, we work hard to create memorable experiences that exceed the expectations of our clients. Our driven, efficient, and caring team helps create personalized and professional events, all ways.

The Calgary TELUS Convention Centre is looking to hire Event Services Crew Members in the Client Operations Division. This is a casual on-call position where the available hours are based on booked events and schedules. Reporting to the Manager, Event Services and/or Team Lead, Event Services, this position is responsible for the day-to-day setup, teardown, and cleaning of event and public space in the Centre.

Duties and Responsibilities

• Setting up and tearing down of furniture, staging and equipment within event areas and public space for meetings, banquets, tradeshows, and internal requirements. To include but not limited to tables, chairs, couches, linens, risers, table and riser skirting, water stations, garbage cans, coat racks, whiteboards, mirrors, pads of paper and pens, plants, pipe and drape, carpet, and other miscellaneous equipment.
• Cleaning, light maintenance, and garbage removal duties in meeting rooms, exhibition halls, banquet halls, pre-function spaces, storage areas, service corridors and public space.
• Internal and client freight and material handling.
• Operation of moveable wall systems to divide meeting rooms.
• Operation of forklift, aerial lift, and snow removal equipment.
• Monitoring move-in and move-out of client and audio/visual on North and South loading docks.
• Repair and maintenance to Event Services equipment.
• Assisting with inventory management.
• Assisting Maintenance Department with snow removal, repairs, painting, and other light maintenance duties as assigned.
• Requirement to work flexible and overtime hours as required.
• Other duties as assigned.

Job-Related Skills

• Strong interpersonal and communication skills, including the ability to speak, read, write, and follow oral and written instructions in English.
• Basic mathematics knowledge.
• Ability to work in a constantly changing and customer service-oriented environment.
• Good customer service skills.
• Good time management skills.
• Ability to work independently and in a team environment.

Core Competencies

Thoroughness - Performs tasks according to quality and output standards. Takes initiative to ensure that outcomes meet internal and external customer requirements. Solicits feedback on performance in new tasks. Measures accuracy using performance metrics. Sets improvement standards to reduce errors, omissions, and oversights.

Client Focused - Ability to initiate and respond to communications at an event level with clients and guests. Proficient in verbal, non-verbal and written communication. Ability to anticipate, understand and respond to client needs and activate appropriate actions, follows up with actions to ensure steps taken are sufficient to meet client needs. Maintains a positive, helpful, and outgoing demeanour in the face of a difficult client.

Leading Self - Demonstrates self-control and recognizes own pressure points. Acknowledges need for and seeks out the appropriate training and/or coaching. Volunteers to undertake tasks that stretch abilities. Possesses a strong work ethic and manages workload autonomously using creative methods to organize and prioritize ongoing workload.

Accountability - Checks assumptions about mutual expectations and clarifies standards of overall performance. Checks the scope of responsibilities of self and others. Monitors day-to-day performance and takes corrective action when needed to ensure desired performance is achieved.

Education

• High school diploma or equivalent.

Experience

• Previous function set-up experience would be a definite asset.
• Forklift experience and certification would be a definite asset.

Physical Requirements

• Physically fit to have the ability to lift up to 75lbs (equipment) and push/pull a maximum of 798lbs.
• Comfortable working at heights

Core Company Success Traits

• The Calgary TELUS Convention Centre:
• Is Calgary\xe2\x80\x99s meeting place, bringing the community together in a central hub to connect, learn, innovate, celebrate, support, and grow.
• Connects Calgary with the global community; leveraging our assets to create opportunities that impact the lives of Calgarians and Canadians.
• Takes pride in our city and in delivering Calgary\xe2\x80\x99s message of hospitality, prosperity, and enlightened growth to countless visitors.
• Is honoured to promote Calgary to the world and to host hundreds of events each year.
• Is responsible for promoting Calgary by working with partners to build Calgary\xe2\x80\x99s reputation as the destination of choice.
• Is committed to providing a productive, comfortable, sustainable environment to our guests and employees.

The Calgary TELUS Convention Centre is honoured to be recognized as a Rainbow Registered organization, demonstrating our commitment to greater inclusion of LGBT+ customers, employees, and stakeholders.

As a registered Living Wage Employer in the Province of Alberta, we are committed to paying our employees a living wage, allowing them to meet basic living needs and participate in their communities.

The Convention Centre offers a comprehensive salary and benefits program that includes life and dependent life insurance, short and long-term disability, health, and dental benefits, travel medical emergency insurance, a flexible spending account, an employee assistance program, a pension plan, flex and bonus hours, wellness programs, educational opportunities, and access to a fitness center.

We are committed to protecting employees and others from hazards in the workplace, including infectious and vaccine-preventable diseases, and maintaining a protected workforce.

Individuals interested in applying for this position can submit a resume and cover letter by May 26, 2023. We thank all applicants for their interest, however, only those selected for an interview will be contacted.

Calgary TELUS Convention Centre