Job Description

Position Overview

The Host is responsible to manage reservations, handle guest inquiries, greet guests upon entering the dining area, place guests on a waiting list, seat guests at a table, and assign servers to tables.

Principal Duties and Responsibilities

Promote positive customer experiences by providing prompt and courteous services Possess full knowledge of the Totem Rewards benefits and slot promotions Maintain a professional and positive demeanor Deliver and sell casino promotions, programs, and amenities to casino guests Greet guests as they enter the dining room Seat guests at tables, provide them with menus, and answer any initial questions Place guests on a waiting list and call them when table is ready Answer the phone and handle inquiries with the highest level of professionalism Manage reservations and schedule reservations according to company standards Maintain an accurate count of guests entering the restaurant Ensure guests are satisfied and request feedback (Did you enjoy your evening?) Remain at the host desk when traffic is busy Possess a working knowledge of all menu items, liquor brands, beers and non-alcoholic selections available Maintain a clean working area - ensuring a clean and organized entrance Ensure compliance with food handling and sanitation standards Monitor tables with minors and ensure groups are aware of age restrictions in the casino; communicate proper exit Adhere to all company and department policies and procedures Other duties as reasonable and assigned

Working Conditions

May be required to stand, sit or bend for extended periods of time Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance Must be available to work a rotating shift support the Casino hours of operations (holidays and weekend included) Must be available for some daytime events, weekday evenings, and weekends Must be able to work in a fast-paced environment

Experience & Qualifications Required

Restaurant experience preferred Must be 19 years or older Good numerical skills Team-working skills The energy and enthusiasm to deal with difficult clients The ability to work to deadlines and cope with the consequent pressure Ability to work effectively with large number of clients and providers
Job Types: Part-time, Permanent, Casual

Additional pay:

Tips
Benefits:

Employee assistance program
Schedule:

Evening shift Weekends as needed
Language:

Bilingual (required)
Location:

Madawaska, NB (required)
Work Location: In person