Job Description

Are you passionate about ensuring the safety of our event guests and associates? Are you able to follow structured rules and procedures while working cooperatively? If you would like to be on a team of Great People delivering great service, we may have just the opportunity for you!

The job involves:

• Providing excellent customer service by interacting with patrons and associates in a professional, friendly, helpful and approachable manner
• Controlling the flow of traffic, access to and within the facility to ensure efficiencies for guests when attending special events
• Performing entrance screening, metal detector wanding and bag checks
• Responding to patron complaints in a helpful and courteous manner
• Assisting with overall crowd control or escorting patrons offsite when necessary
• Diffusing potential negative or conflict situations that have the potential to escalate
• Patrolling the venue; monitor risks such as unlocked doors, blocked entrances and exits, mechanical issues and other breaches of security
• Protecting the venue from illegal and/or disruptive activities; collecting any information/statements and completing reports as necessary
• Operating a two-way radio to communicate with other Security team members and Supervisors
• Providing first-aid, CPR, or other medical attention as needed
• Executing emergency policies and procedures as required
• Working safely, and in compliance with OH&S policies and legislation
• Thorough knowledge of all activities and promotions occurring at our casino properties
• Flexibility to support a 24/7 operation

The ideal candidate has:

• Valid Security Guard license - Private Security and Investigative Services Act
• Security experience working in a high volume hospitality environment
• First-aid & CPR level C certificate
• Smart Serve certification

Niagara Casinos is committed to creating an accessible and inclusive environment by providing equal opportunity to candidates of all abilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.

Casino Niagara