Job Description

Company Description

Home to over 1,000 talented and passionate individuals, Informa Connect is a global business which delivers world-class live events and outstanding digital content to markets across 30 countries. From Biotech and Pharma to pop culture, we connect hard and fast with businesses to create exciting on-demand experiences who expect the very best.

It\'s fast-paced and freedom-focused. Which means you\'ll have the space to bring ideas to life and see the impact of your hard work in real time. If you\'re looking to make a difference, you\'ll find the support you need at Informa Connect - our community works together to deliver amazing results and will celebrate in your individual success. Move forward, move fast.



Reporting into the Regional Delivery Director, the Bilingual Delivery Manager will be responsible for the delivery of regionally based live, hybrid and on demand experiences.

You will be required to travel to events within Canada to manage the delivery of your allocated role on an event.

Success will be aligned to the delivery of high quality, cost-effective and sustainable event experiences to agreed KPI\'s and achieving ongoing product improvement reflected in customer satisfaction and NPS scores.

The role would be working, with the Real Estate delivery team, on 20+ events per annum with an annual revenue of $11+ million, working on an aggregated cost budget of over $5+ million. The conferences range in size, with the flagship event over 2,500+ attendees and 100+ sponsors to smaller one day events with 400 attendees in regional locations.

Role Requires - English / French Bilingualism

Excellent written and spoken communications skills with proven fluency in English and French apply.

Conferences and forums outside the Province of Qu\xc3\xa9bec are delivered in English. Events located in Qu\xc3\xa9bec require absolute bilingualism, to the level expected by a French-Canadian audience.

Responsibilities

Delivery 60%

• Speaker management - including but not limited to: initial contact letter, gather and communicate hotel & technical requirements, coordinate pre event conference calls, presentation material and video recordings, arrange technical tests, cross check agendas across various online platforms, collaborate with production team on changes to agenda
• Sponsor and Exhibitor management - including but not limited to: maintain accurate sponsor and exhibitor log based on signed contracts, build online exhibition manuals and fully manage sponsorship/exhibition clients to meet all contracted deliverables, update exhibition floor plans and booth lists, manage collection of sponsor logos & oversee registration of contracted passes
• Venue, AV, Staffing Management Duties - including but not limited to: Space management and floorplans, Responsible for accurate food & beverage orders - including any special dietary requirements, AV orders for plenary, concurrent session rooms and pre-function space (liaising with producer for any specific speaker requests).
• Responsible for securing external freelancers, agency and security for event delivery and briefing
• Act as main speaker and/or sponsor/exhibitor liaison, answering questions and fulfilling requests
• Maintain strong customer service with response times set at less than 24 hours
• Create and send scheduled, reminders and other communications
• Build strong relationships with Sales to provide clear guidance on the commercial opportunities at the events, research new opportunities based on venue and location
• Prepare, proof, organize production and arrange delivery of necessary materials for conference and/or expo onsite documentation
• Organise signage creation and production
• Work with centrally procured vendors to research and order necessary deliverables
• Attend event planning meetings, presenting clear and concise updates, identifying and addressing any impacts to the event and proposed resolutions

Collaboration/Best Practice (10%)

• Regular engagement and feedback with key internal and external stakeholders to build an effective working relationship
• Attend all scheduled meetings with internal stakeholders such as marketing, digital specialists, spex and the wider delivery community

• Follow a customer-first approach that provides efficient, effective and value add service to our vertical and brand teams

Leadership (10%)

• Manage the onsite delivery where assigned being the go to person for any problems and linking key stakeholders together for a seamless event experience
• Lead by example and embed Connect\'s inclusive behaviors into your everyday practices to encourage an inclusive culture across the wider team

Health & Safety, Supplier Partnerships, Legal & Sustainability (10%)

• Ensure all events follow the H&S Operating Model and Incident Management Frameworks are followed and adopted
• Champion Connect initiatives, advancing the Faster Forward sustainability agenda (ensuring The Fundamentals are submitted in a timely manner for all events)
• Mitigate risk of attrition with key categories of spend (venues, bedroom blocks)
• Ensure venues are procured in a timely manner and meet event and budget requirements

Planning and Budgeting (10%)

• Responsible for timely submission of event costs
• Code invoices and corporate expenses

Qualifications

• Operational experience in the B2B and / or B2C events industry
• Demonstrable experience of multi-platform delivery of live experiences and working with service providers of event products
• A team player with the ability to operate at both strategic and operational levels
• Tech savvy and willing to adopt and embrace new technologies
• Excellent Microsoft Office skillset (Word/Excel/PowerPoint/Outlook)
• Basic skills in Illustrator, Photoshop
• Detail-oriented, excellent written and verbal skills, extremely organized
• Positive can-do attitude. You relish a challenge and are confident finding solutions to problems
• Negotiation and management of high-level supplier contracts and relationships
• You are adaptable to change and a fast-paced environment
• You are ambitious, influential and pay close attention to detail

Additional Information

Just as no two days are the same, at Informa Connect we recognise that no two people are the same, putting diversity and inclusivity at the heart of what we do. This doesn\'t happen by chance. We actively work to create a shared culture. It\'s a place where individuals bring their own experience and insights to discover new opportunities and build a varied career. We want you to thrive as part of a fantastic community. We champion you.

Why work at Informa

Employee experience is very important to us at Informa. On top of joining a supportive, diverse and ambitious team that welcomes all types of candidates. We are also flexible with different working patterns and prioritizes promotions internally. Our benefits include:

• Learning and development plan to assist with your career development
• 10 days PTO plus 4 days for volunteering and a day off for your birthday!
• Competitive Benefits
• Paid parental leave
• Work with a high quality of specialist products and service
• Bright and friendly staff who are all \xe2\x80\x9cexpert\'s experts\xe2\x80\x9d and additional training and development for helping you achieve your career aspiration

We know that sometimes the \'perfect candidate\' doesn\'t exist, and that people can be put off applying for a job if they don\'t fit all the requirements. If you\'re excited about working for us and have most of the skills or experience we\'re looking for, please go ahead and apply. You could be just what we need! We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, Informa is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other protected characteristics under federal, state or local law.

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