Job Description

Carmens Group; an entertainment and hospitality company committed to creating

extraordinary experiences for our clients and guests. As a member of our team of

champions, you will gain meaningful work experience in a welcoming and exciting

environment where we lead by example and work together to deliver extraordinary

memories.

If you have the desire to work as an Event Coordinator, and are looking to join a team of champions, we want to meet you! The Event Coordinator ensures that our standards of customer service and satisfaction ae exceeded throughout the entire event planning process from the event finalization phase to execution.

OUR AWARDS:

Great Place to Work Certified - 2022, 2023, 2024 Most Trusted Executive Teams - 2023 Best Places to Work in Hospitality & Retail - 2023 Best Places to Work in Canada - 2024 Best Workplaces for Women - 2024 Best Workplaces for Mental Wellness - 2024

OPPORTUNITIES WILL INCLUDE:

Plan, organize and finalize all event details for weddings, corporate and social events and ensure client satisfaction on the day of the event. Assist clients in the planning process with upgrades and suggestions that enhance their experience. Create floor plans for events, as well as reviewing clients' floor plan for accuracy and calculation of seated guests. Co-ordinate event logistics for sample meals. Ensure completion of banquet event orders (BEOs), floor plans and other documents required for all team members participating with the event. Respond to all email and phone inquiries, confirmation of event details, questions and concerns from clients in a timely manner. Utilize effective upselling techniques with clients for add on items. Stay up to date on industry trends by reading publications, attending seminars, conferences, webinars and other professional development avenues in relation to the wedding & events industry. Introduce and recommend preferred vendors for event services, including: decor, set-up and day of coordination professionals, lighting and DJ services, event rental companies, etc. Maintain good working relations with Carmens preferred vendors and ensure adherence to event space, policies and regulations, and submitting of the purchase order related to their services. Maintain solid and open communication with operations department. Build partnerships with Maitre D', Chef and key servers in order to ensure that the service standards are maintained. Attend and participate in sales, operations & Carmens Group meetings as required. Use of Event Temple program to track, solicit, book, and follow up on accounts. Prepare invoices and invoice clients for any outstanding balance owed on their contract, prior to the event taking place. Conduct and take sales calls as needed to show prospective clients the facility and utilize effective sales techniques to book events. Other related duties as required.

REQUIREMENTS:

Post-Secondary education, specialization in Event Management, Professional Event Planning, Tourism, Hospitality Management, Social Sciences, or Arts preferred. 1 to 2 years of experience in an Event Coordinator or Maitre D position. Knowledge of Event Temple is considered an asset. Exceptional interpersonal and communication skills, both written and verbal. Strong organizational and time management skills. Strong sense of exceeding in providing quality service to our internal and external customers. Customer service mindset as well as a high level of ethics and integrity. Flexible work schedule, including evenings and weekends.


Carmens Group is an entertainment and hospitality company committed to creating extraordinary memories for our guests and clients. Driven by our passion, creativity, innovative thinking, and world class service, we have remained industry champions for over 40 years. We are committed to enriching the lives of our guests through providing one of a kind experiences at each of our venues including Carmens Event Centre, The C Hotel, The Lakeview, The Hamilton Convention Centre, fig&lemon Catering, Mercanti Specialty Foods, the Arlington Hotel & River's Edge and Good Earth Winery. We are devoted to bringing excitement to Hamilton and Southern Ontario, and to enhancing the image of Hamilton with every strategic initiative we pursue.




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