Job Description

Canada West Veterinary Specialists

(CWVS), a privately owned and operated, multi-disciplinary emergency and specialty hospital is looking for an exceptional Communications Liaisons to join our Internal Medicine department.

The first veterinary specialty hospital in Metro Vancouver, CWVS is a state-of-the-art Level VECCS level 1 and VetCOT certified facility. We have 30+ veterinarians in the following disciplines: emergency and critical care, surgery, neurology, radiology, internal medicine, and oncology. In addition to a rehabilitation department, 6 ORs, 2 isolation wards, and a newly redesigned ER, ICU, and Wards, we are equipped with 2 digital radiology suites, a new CT, and a 1.5T MRI.

JOIN US?

Although a busy hospital we take pride in our staff and focus on providing a safe and fun place to build a career.

Our receptionists are responsible for providing the highest level of service and satisfaction to our referring veterinarians, clients and patients. Client Services is the central contact at the hospital and has a responsibility to ensure we represent the hospital in a professional manner. As the first face of the hospital, it is key to meet and greet our clients with a positive outlook, a friendly smile and make them feel comfortable. We show our clients that we are professionals in our skill and effectively, respond to their inquiries, assist in answering questions and run an efficient business unit.

DUTIES AND RESPONSIBILTIES

Greet and offer assistance to clients. Willing to go above and beyond to exceed clients' expectations. Answer telephone inquiries and direct calls appropriately. Facilitate communication between clients and hospital medical team. Ensure work area is kept clean and tidy at all times. Ensure timely and accurate communication with co-workers, clients, doctors, and back-end staff. Cash handling and Receiving payments from clients. Complete other administrative / reception duties as assigned.

EXPERIENCE AND EDUCATION

Previous reception experience in a similar setting is preferred. Graduate of an accredited program for Veterinary assistants and receptionists is preferred.

SKILLS, KNOWLEDGE AND ABILITIES

Strong problem-solving abilities. Proven ability to adapt quickly respond to and resolve atypical and emergency situations. Excellent verbal and written communication skills. Passionate about customer service with a positive attitude. Models the highest level of professionalism and confidentiality. Exceptional organizational skills and show ability to multi-task and establish priorities. Ability to reflect compassion and empathy for clients in stressful situations. Ability to stay calm under pressure. Takes initiative and work with little supervision. Experience with Veterinary software programs an asset. Must be proficient with common computer applications particularly MS Word, Excel, Outlook. Ability to lift up to 25 lbs.

WORKING HOURS

Sunday - Wednesday, 1:00 pm - 11:30 pm, once training is completed. 4-week reception training, with start times varying from 7:00 am - 11:00 am.
We thank all applicants for their interest in Canada West Veterinary Specialists, however, only those candidates selected for an interview will be contacted.

Job Types: Full-time, Permanent

Pay: $21.00-$25.00 per hour

Expected hours: 40 per week

Benefits:

Dental care Employee assistance program Extended health care Life insurance On-site parking Paid time off RRSP match
Work Location: In person