Job Description

Come make your difference in communities across Canada, where authenticity, trust and making connections is valued \xe2\x80\x93 as we shape the future of Canadian retail, together. Our commitment to positively impact the lives of all Canadians provides employees a range of opportunities and experiences to help Canadians Live Life Well\xc2\xae.

At Your Independent Grocer, we succeed through collaboration and commitment and set a high bar for ourselves and those around us. Whether you are just starting your career, re-entering the workforce, or looking for a new job, this is where you belong. We have opportunities for hard working, enthusiastic and reliable people just like you.

DUTIES & RESPONSIBILITIES:
CUSTOMER SERVICE

• Provides excellent customer service and positively engages with all customers
• Maintains a neat and organized checkout area
• Greets all customers and displays warm demeanor
• Accurately scans or enters product data
• Accurately accounts for cash and coupon, lottery, and PC Optimum
• Asks for customer\xe2\x80\x99s PC Optimum Card during each transaction
• Answers inquiries regarding location of product, rain-checks, refunds, PC Optimum

LOSS PREVENTION

• Ensures loss prevention Standards are followed
• Controls cash, lottery inventory in accordance with prescribed cash handling policies and procedures
• Maintains proper security of cash and merchandise

GENERAL

• Presents proper image to the public in accordance with Uniform Policy and Dress Code Guidelines (i.e. clean appearance, approved uniform, name badge)
• Complies with all health and safety regulations
• Complies with all store policies and procedures
• Ensures the standards of housekeeping and image are maintained
• Perform other duties as required

QUALIFICATIONS

• Planning, Judgement and Decision Making
• Balance teamwork and efficiency in processing the customer order
• Organization and neatness
• Cope with register and credit authorization issues
• Determine customer satisfaction
• Efficiency in processing the customer order
• Troubleshoot cash issues

EXPERIENCE

• Strong computer and register skills
• Well organized with ability to record keep
• Detail oriented
• Ability to provide a proactive approach in customer service and problem-solving
• Effective verbal and written communication skills
• Ability to work independently
• Ability to function as part of the team in a fast paced environment
• Commitment to providing customer service

WORKING CONDITIONS

• Ability to work flexible shifts which may include nights and weekends

PHYSICAL REQUIREMENTS

• Ability to lift up to 50 pounds

Our commitment to Sustainability and Social Impact is an essential part of the way we do business, and we focus our attention on areas where we can have the greatest impact. Our approach to sustainability and social impact is based on three pillars \xe2\x80\x93 Environment, Sourcing and Community \xe2\x80\x93 and we are constantly looking for ways to demonstrate leadership in these important areas. Our CORE Values \xe2\x80\x93 Care, Ownership, Respect and Excellence \xe2\x80\x93 guide all our decision-making and come to life through our Blue Culture. We offer our employees progressive careers, comprehensive training, flexibility, and other competitive benefits \xe2\x80\x93 these are some of the many reasons why we are one of Canada\xe2\x80\x99s Top Employers, Canada\xe2\x80\x99s Best Diversity Employers, Canada\xe2\x80\x99s Greenest Employers & Canada\xe2\x80\x99s Top Employers for Young People.

If you are unsure whether your experience matches every requirement above, we encourage you to apply anyway. We are looking for varied perspectives which include diverse experiences that we can add to our team.

We have a long-standing focus on diversity, equity and inclusion because we know it will make our company a better place to work and shop. We are committed to creating accessible environments for our employees, candidates and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.

Please Note:
Candidates who are 18 years or older are required to complete a criminal background check. Details will be provided through the application process.

NOTE: The Employer noted in this posting is an independently owned corporation (\xe2\x80\x9cFranchisee\xe2\x80\x9d) which is licensed to use the \xe2\x80\x9cYour Independent Grocer\xe2\x80\x9d trademark(s) by Loblaws Inc. Applicants hired by a franchisee will be employees of the franchisee. No employment or similar relationship will be created between the applicant and Loblaws Inc. or its affiliates.

Loblaw