Job Description

Join Our Team

Imagine being part of an organization that adds value to our community, cares about its staff, and creates a supportive workplace environment. Starling Community Services (formerly Lutherwood) is a progressive, not-for-profit health and social service organization that strengthens people's lives by providing mental health, employment, and housing services to more than 18,000 people annually in Waterloo Region and Wellington County.





We need great people like you to help us realize our mission and support communities where everyone experiences mental wellness, opportunities for employment, a place to call home, and a sense of belonging.

There is one Part-Time permanent Evaluation and Decision Support Analyst position available starting on July 21, 2025, working 30 hours per week.

Your Role

:



Manages and analyzes data to inform and guide conversations, thinking, development and delivery of social services to ensure services align with the needs of the community. Supports in the organization, collection, analysis, translation, and dissemination of evaluation data to support program and client outcomes. Supports leadership in effective use of proactive and predictive human-based data; translates needs into data solutions that help guide service delivery, clinical care, and program quality improvement. Coordinates agency, regional and provincial level database and evaluation projects. Works collaboratively to resource and support Data and Evaluation Team projects and tasks. Use responsive communication to develop relationships and deliver outstanding customer service to all stakeholders. Works intentionally from an anti-racist, anti-oppressive and equity perspective to further create a sense of safety and belonging at the Agency.

Tasks:

Ministry and Lead Agency Reporting:



Coordinates data elements/measures collection, analysis, quality and reporting to support effective service delivery and positive outcomes for children and youth.

Supports the collection, organization, analysis, summary, and dissemination of data and reports for annual service contracts (e.g. statistics reports to funding bodies), as needed.

Supports data management for Lead Agency and Coordinating Lead Agency, as needed.

Provides training and support for other agencies through the Coordinating Lead Agency as needed.

Supports data quality initiatives for the EMHware Provincial User Group, as needed.

Supports liaison with Ministry regarding definitions, inquiries, variances, reporting requirements and meetings, as needed.

Develop reports, analyses and presents findings to lead agency, senior leadership, program leaders, staff teams as needed, for example, to support service planning, annual reports, operational planning, program development.

Participates in Lead Agency Advisory Council meetings, as needed.



Program Evaluation:



Identifies necessary data, data sources and methodologies; creates data measurement forms/methods and databases as needed.

Leverages advanced statistical analysis methods to create and communicate insightful recommendations to program staff.

Engages and guides program leadership, staff and treatment teams in identifying learning needs, developing data measures and reviewing results that guide client service delivery, clinical care, program planning, decision making and quality improvement.

Participates in selection and/or design of instruments and platforms for measurement-based care and collection of client experience information. Supports analysis and translation of this data.

Collaboratively supports other evaluation roles as needed.

Leads evaluation projects as the need arises.

Supports leadership with proactive/predictive data analysis.



Management Information Systems:



Assists in designing and selecting appropriate technology for collection of statistics for program monitoring and evaluation.

Adapts existing software programs to meet program monitoring needs.

Teaches and supports staff in the use of management information systems.

Supports with responding to staff assistance requests regarding the management information system.

Works with vendors to report issues and provide feedback on improvements to the system.



Data Quality and Integrity:



Identifies and addresses expected and unforeseen data complexities to mitigate impact on the associated outcomes and decisions.

Clearly communicates data issues to improve data quality where possible.

Feeds data quality issues back to the MHS leadership and local core service providers to assist in the goal for high quality data.

Assesses evaluation program, refining methods and developing improvements.

Adheres to industry and agency standards for privacy and data integrity to ensure high quality, meaningful data measures and results.

Reviews data on an ongoing basis, making corrections as required, maintaining fidelity to program standards and ensuring integrity of data for future research.

As needed, participates in Waterloo Region EMHware CSP Quarterly Meetings and provides data analysis.



Administration and Support:



Develops and maintains project work plans, tracking and reporting progress; keeps evaluation team and stakeholders apprised of project status.

Assists and teaches others within the agency on how to define meaningful processes, performance measures and reports.

Shares development and process knowledge with others in order to assure consistency and continuously build a core of analytical strength within the organization.

Supports partner and sub-contracted agencies.

Documents evaluation procedures in operations manual.



Other:



Participates in supervision the Clinical Director, Mental Health Services

Represents the Agency in the community.

Participates in agency committees and task forces.

Complies with the policies and procedures of the Agency as outlined in the Policies and Procedures Manual

Complies with the duties imposed by law or contract and the policies and procedures for performing the job in a safe and healthy manner.

Takes an active role in promoting and protecting personal health and safety and the health and safety of others, both staff and consumers. (Sec.28(1)OHSA)

Performs other duties as assigned.

Your Talents and Experience:

Relevant degree in social sciences or health related discipline at B.A. level or equivalent. Talent in database software management and predictive data analytics, comfort with software platforms and data manipulation, ability to learn new applications and platforms readily. Strong critical thinking and collaborative communication skills, strong written and verbal communication. Ability to interact with and relate to a wide cross-section of staff, including provision of in-service training for agency staff. Strong organizational skills and attention to detail, as well as time management and ability to manage multiple tasks and meet timelines. Ability to take initiative and work independently as well as collaborate effectively. Demonstrates alignment with the agency's commitment to antiracism, anti-oppression and equity practices. Must possess or be able to obtain a broad knowledge of Mental Health Services programs and possess a commitment to objective ongoing program evaluation. Proficient in Microsoft Word, Access, Excel, and databases.

What's in it for you?

Job Band H (hourly wages): Min - $29

.51, Mid - $32.04, Max - $36.33

A positive work culture, inclusive workplace policies, and employee wellness initiatives. Enrollment in a defined pension plan with the Heath Care of Ontario Pension Plan (HOOPP). Enrollment in our Modular Health and Dental Benefits plan with Sun Life. Access to our Employee and Family Assistance Program which provides free and confidential counselling, resources and services. 3 Weeks paid vacation (accumulated bi-weekly). 15 hours of personal time per year. Paid sick time (accumulated monthly) to a maximum of 300 hours. 11 paid holiday benefits per year plus a floater day. Discounted GRT passes through membership with Travel Wise. Employee Referral Incentive Program. Professional development and tuition reimbursement opportunities. Staff appreciation events.




If you are community-focused and share our values and antiracism commitment, we want you to grow with us. Please submit your application through BambooHR, in confidence, no later than 4 pm on

July 01, 2025.

This is an internal and external posting.

We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If you don't have every single requirement and the exact level of experience listed in our description, but the skills and experience needed for the role still resonate with you, please consider applying. Diversity of experience and skills combined with passion is a key to innovation and quality; therefore, we encourage people from all backgrounds to apply to our positions. Please let us know if you require any support submitting your application or during the interview process by contacting Human Resources at hr@lutherwood.ca or by calling 519-707-1958 ext. 1247.

Commitment to Equity

As a community agency delivering mental health, employment, and housing services, Starling Community Services acknowledges Canada's history of systemic racism, oppression, and the need for structural and institutional change. We are committed to continuously improving so that we may deliver equitable and accessible services to our entire community.



We are dedicated to embedding equity practices into the fabric of our organization, recognizing that this requires ongoing effort, education, and dialogue. Guided by our equity strategy, we are committed to providing equal opportunities for career advancement, professional development, and success for all staff, regardless of their identity or background.