Job Description

We are seeking an ETA Coordinator to play a critical role in ensuring timely and efficient project execution. This role is responsible for managing delivery and installation schedules, coordinating with vendors and internal teams, and proactively resolving delays to keep projects on track. By safeguarding on-time, seamless project completion, the ETA Coordinator directly supports client satisfaction, minimizes disruptions, and upholds the company's reputation for reliability and operational excellence.



Key Responsibilities:



Coordinate and schedule deliveries, ensuring timelines align with project requirements. Communicate with suppliers and vendors to confirm delivery times, resolve issues, and manage delays. Keep project managers and installation teams updated on schedules, milestones, and any changes. Monitor delivery and installation progress, tracking ETA performance and troubleshooting issues in real time. Escalate major delays or conflicts and collaborate with internal teams to adjust project timelines. Maintain regular reporting on delivery/installation status, identifying trends and recommending process improvements. Support continuous improvement in vendor coordination, scheduling, and milestone tracking.




The ETA Coordinator will uphold the following values:



100% client-focused; always looking to create a WOW experience for clients Team player - ready and willing to go above and beyond to support others on the team A can-do person - you are always looking for solutions. Glass half full - you see the positive side of life and think the best about others. Results-oriented - you love getting things done and crossing things off your list. Detail-orientated - people come to you to proofread things and organize parties. Self-starter - you are accountable for your work and take pride in delivering quality work every single day.




Qualifications:



Exceptional written and verbal communication skills. Minimum 1 year of experience in a similar profile. Strong attention to detail. Ability to manage multiple tasks simultaneously and effectively prioritize. Strong problem-solving abilit. Experience in customer service, account management, or related field preferred. Ability to work collaboratively within a team environment.




What you can expect from us:



Competitive salary - Based on experience, skills, and education. Support for work-life balance - paid vacation, birthday flex day, and performance-based earned time off. Core Health Benefits - 100% employer-paid health and dental coverage, and additional funds for flex spending accounts. Longevity Rewards - You are an important part of the team, and we value long-term commitment and contributions. We recognize your loyalty and service at key milestones with a gift, pre-paid gift card, or RRSP contribution. Tailor-fit workspace - We outfit your workspace with tailor-fit furniture solutions to make your work-life comfortable and enjoyable. Inclusive and family-oriented work environment - You will build meaningful relationships with people who genuinely want to help you succeed.




If you love people and want to make a difference in the workplace, we want to hear from you. CDI Spaces is an energetic team of people who want to make a difference in our community by creating spaces that transform lives.



We believe that every space we create is an opportunity to provide positive change in the lives of our clients and our people. It's about 'we' not 'me' around here, a place where people find meaning, develop themselves, and provide for their families; and you have an entire team to support your goals. Asking for help when needed and rolling up your sleeves to assist someone else are two things we encourage from everyone who works here. It's an environment where it's fine to fail because together, we will find a solution. We build meaningful relationships and genuinely care about ensuring our clients and employees have an amazing experience with us.



Working with the team at CDI is fun, productive, and challenging in all the right ways. We have a wonderful work environment and a team of dedicated, client-focused employees. If you love working with a smart, innovative team and appreciate lunches and celebratory treats, we are the place for you - please apply!