Job Description

In Office Position:

The E-Store Customer Service Representative performs the daily functions of the Quarks E-Store: Upload merchandise details to the website, generating picking information for the stores, and handle troubleshooting, complaints, returns, and phone orders with exceptional customer service skills.

Responsibilities

E store Customer Service:

Respond to email and telephone queries.

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

Process special orders, exchanges and returns.

Website Updates:

Upload images and group merchandise for the E-Store.

Communicate with vendors to receive images in advance of upcoming season.

- Various other website maintenance duties

Order Fulfillment:

Generate picking info to stores.

Supply shipping information to stores.

Other:

Adhere to all applicable federal and provincial regulations and company policies.

Consistently look for operational improvements.

Other duties, relevant to the position, shall be assigned as required.

Requirements

1 Year of proven customer support experience or experience as a client service representative.

Strong phone contact handling skills and active listening.

Ability to multi-task, prioritize, and manage time effectively.

Excellent communication skills.

Proficient with Microsoft Excel, Word and Outlook. Knowledge of Imagine is an asset.

Team oriented, and able to manage stress.

Bilingual is an asset.

Job Type: Full-time

Pay: $17.50 per hour

Benefits:

Dental care Extended health care Paid time off
Schedule:

8 hour shift
Education:

Secondary School (preferred)
Experience:

customer service: 1 year (preferred)
Work Location: In person