Job Description

Job Summary

We are seeking a detail-oriented and customer-focused Collision Repair Estimator to join our team. The ideal candidate will have a strong background in automotive repair and a passion for delivering exceptional customer service.

BRIEF OVERVIEW OF JOB DUTIES/RESPONSIBILITIES (but not limited to):

A Collision Repair Estimator is responsible for assessing vehicle damage and preparing accurate repair cost estimates while ensuring a smooth communication process between customers, insurance companies, and repair technicians. Their primary responsibilities include:

Damage Assessment

- Inspect vehicles to identify collision damage, determine necessary repairs, and document findings clearly.

Estimating Repair Costs

- Use industry-standard estimating software to calculate labor, parts, and material costs for repairs.

Insurance Coordination

- Work with insurance adjusters to submit estimates, negotiate approvals, and ensure compliance with insurance guidelines.

Customer Communication

- Explain repair procedures, estimated costs, and timelines to customers while addressing any concerns or questions.

Repair Planning

- Coordinate with technicians and parts departments to ensure proper scheduling and availability of required components.

Documentation & Compliance

- Maintain detailed records of estimates, repair orders, and insurance claims while ensuring all estimates meet industry and shop standards.

Quality Assurance

- Conduct follow-up inspections and verify repairs to ensure work meets safety and quality standards before returning the vehicle to the customer.
By effectively managing these responsibilities, a Collision Repair Estimator helps ensure efficiency, accuracy, and customer satisfaction throughout the repair process.

QUALIFICATIONS AND SKILLS:

Education:

High school diploma required; additional certifications or training are an asset.

Experience:

Background as a collision estimator or in an auto body/repair environment (entry-level to 5+ years depending on the shop).

Technical Knowledge:

Strong understanding of collision repair methods, parts, and labor requirements.

Software Skills:

Proficient with industry-standard estimating programs and related tools.

Attention to Detail:

Able to accurately assess vehicle damage and produce precise estimates.

Communication:

Clear, professional communication with customers, technicians, and insurance partners.

Multi-Tasking:

Works efficiently in a fast-paced environment while maintaining accuracy.

Insurance Knowledge:

Familiarity with insurance claims and negotiation is an asset.
If you are passionate about the auto repair industry and have the skills necessary, we encourage you to apply and become an integral part of our team!

We aim to build foundations for all our employee's to help them grow a successful and rewarding career with us!

Job Types: Full-time, Permanent

Pay: $45,000.00-$60,000.00 per year

Benefits:

Casual dress Dental care Extended health care Life insurance On-site parking RRSP match Vision care
Experience:

Customer service: 2 years (required)
Work Location: In person