Job Description

Overview:
As the Estimator, you will be responsible for estimating damage to all types of light vehicles. You will complete estimates at a city service centres or the Holding Compound and inspect vehicle damage and provide estimates for the total cost of repairs. Responsibilities:

• Inspect vehicles at the service centre or Holding Compound. Confirm damage and prepare vehicle damage estimates using an automated estimating system, in accordance with MPI Estimating Standards and Original Equipment Manufacturer (OEM) repair procedures.
• Organize and complete road call estimates to ensure a high level of service to customers and repair facilities.
• Provide information and guidance to resolve issues involving customers, repair facilities or claims staff.
• Collaborate with Light Vehicle Accredited repair facilities and Direct Repair facilities to mitigate overall claim repair times to enhance customer service.
• Liaise with repair facilities regarding supplement discrepencies and/or changes.
• Liaise with internal estimating support departments (Reseach and Training, Physical Damage Programs, Special Investigations Unit).
• Build and maintain strong working relationships with the auto body trade.
• Review repairs completed by repair facilities, and authorizes additional repairs as required for own and other estimator's work.
• Prioritize work to ensure a high level of service to customers and repair facilities.
• Maintain daily logs, and processes payments of final repair accounts.
• Process short payments to repair shops, if requested, after a claim is closed.
• Complete documentation to support claim file decisions, investigations and/or legal action.
• Acts as an expert witness in court, representing MPI and the claim file.
• Commit to continuous learning, taking relavent internal MPI and I-CAR courses.
• Perform other related duties required to provide quality service to claimants and repair facilities.

Qualifications:
Education and Experience:

• Journeyperson Certificate (Red Seal) or Certificate of Qualification in Motor Vehicle Body Repairer, Automotive Service Technician, or Truck and Transport Mechanic.
• Seven years bench experience in autobody repair including one year experience in a customer service capacity.

OR

• High school diploma or equivalent
• Ten years of bench experience in autobody repair including one year experience in a customer service capacity.

Technical Knowledge and Skills:

• Working knowledge of applicable OEM requirements.
• Working knowledge of applicable legislation and regulations.
• Oral and written communication skills with the ability to convey technical information in a clear, concise and understandable manner for both technical and non-technical audiences.
• Works with accuracy and attention to detail.
• Ability to work with minimal direction and exercise initiative.
• Ability to maintain professional relationships with external repair facilities and agencies.
• Ability to multi-task and handle high volumes of workflow.
• Working knowledge of software applications, including MS Office.
• Ability to work independently and as a part of a team.
• Organizational, decision making, conflict resolution and customer service skills.
• Mechanical aptitude and problem solving skills.

Conditions of Employment:

• Candidates must have a valid driver's licence.

Employee Benefits:
Health benefits
We offer a comprehensive health benefits program that includes:

• flexible health, dental and vision plans
• health spending account
• travel health coverage
• other extended health benefits such as ambulance, massage and physiotherapy

Financial security
In an effort to support financial security, we offer:

• registered pension plan
• group, dependent, and optional life insurance coverage
• critical illness insurance
• sick leave to cover short-term disability
• long-term disability

Wellness
We offer programs that focus on how to better achieve a balance between work and personal commitments, as well as maintain a healthy workplace culture. This includes:

• vacation entitlement
• flexible work arrangement for eligible positions
• maternity, parental and adoptive leaves
• bereavement and family responsibility leaves
• employee and family assistance program
• mental-health programming
• lunch-and-learn offerings
• discounted gym memberships and wellness account

Diversity and inclusion
Manitoba Public Insurance believes that diversity and inclusion strengthens us. We consider ourselves to be a barrier-free organization where individual values, beliefs and practices are respected and appreciated for the diversity they bring to our work life.
Employee recognition
It's important to recognize our employees for their contributions. Not only do we recognize employees as they achieve milestone years in their careers, we also have several outlets for leaders and peers to reward each other for work well done.
Professional development
We want our employees to grow, which is why we offer support in keeping their skills up-to-date. We offer in-house training, professional development and an educational assistance program.
Safety and health
In an effort to encourage a safe and healthy work environment, we offer various safety, health and workplace policies and programs along with technical expertise and assistance to support employee activities in safety and health.

Skills Required