Job Description

BC Langford, Boyd Autobody & Glass

We put our team members first. You\xe2\x80\x99ll receive a great salary and benefits, and experience the support and opportunity you deserve. You\xe2\x80\x99re empowered to make decisions. You control your future.

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Ensure ASE is updated efficiently and accurately with pertinent details from every customer interaction
Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service
Ensure compliance with all insurance client requirements, processes and metrics
Ensure compliance with all Wow Operating Way\xe2\x80\x99s regarding customer drop-offs, repair planning, customer communication, and delivery
Communicate all customer requests and needs to appropriate team members
Provides positive energy when greeting customers in person and on the phone
Understanding of all required Insurance programs and procedures
Participate in daily \xe2\x80\x9cproduction walks\xe2\x80\x9d with the Management Team, as required
Support all team members when required
Participate in monthly Health & Safety and staff meeting (if required)
Attend training, information sessions and workshops recommended by Store Manager
Maintain the Assured KPI\xe2\x80\x99s by maximizing role performance (Sales/ GP/ NP/ CSI/ AR/ CT&TT)
Uphold Assured\xe2\x80\x99s Core Values : Honesty, Integrity & Respect
Consistently demonstrates actions and behaviors supporting our \xe2\x80\x9c10 Promise\xe2\x80\x9d

If you like wild growth and working with happy, enthusiastic over-achievers, you\'ll enjoy your career with us!

The Boyd Group