Job Description

Join the StoneRidge Insurance Brokers Team!

A division of SIB Corp.

We are always looking for amazing people to join the team!

StoneRidge Insurance Brokers is seeking an Epic Implementation Support Specialist who excels at supporting internal stakeholders by analyzing numbers, coordinating with teams, and providing actionable insights and recommendations. You'll play a key role in driving informed decision-making, fostering collaboration, and maintaining accurate, well-organized data, all within a culture that values professional growth and continuous learning.

Position: Epic Implementation Support Specialist

Job Type: Remote, Full Time, Permanent

Work Location: Anywhere in Canada that StoneRidge Insurance Brokers operates with a preference toward the GTA

Pay Range: From $70,000 CAD annually

What You Will Do:

Support Applied Epic implementation activities for a P&C insurance brokerage, including system configuration and setup Assist with Applied Epic data migration, data mapping, validation, and reconciliation from legacy systems Support system testing, UAT, and go-live activities for Applied Epic Maintain accurate implementation documentation, including configuration records, test results, and issue logs Prepare project status reports, dashboards, and updates for the ePMO and Steering Committee Coordinate end-user training and develop Applied Epic user guides and SOPs Provide first-level Applied Epic support during rollout and post-implementation Work closely with Applied Systems consultants, IT, and business teams to track deliverables and resolve issues Communicate project updates, risks, and dependencies to stakeholders in a timely manner

What You Bring:

5+ years of experience in the insurance brokerage industry (Commercial Lines or Personal Lines) 5+ years of hands-on experience with Applied Epic (implementation, configuration, administration, or support) Knowledge of broker management systems (BMS) and insurance brokerage workflows Experience supporting system implementations, upgrades, or Epic conversions Experience with UAT, testing, documentation, and change tracking Applied Epic Certification, CIP, CAIB, or provincial insurance knowledge considered assets

What We Offer:

One-on-one mentorship and team guidance Engaging, collaborative work environment Paid time off, retirement plans, and comprehensive group benefits Tuition reimbursement and ongoing professional development

About Us:

StoneRidge Insurance Brokers provides Rock Solid Protection and quality service to clients across Ontario. Our inclusive culture, supported by top Canadian carriers, encourages growth, collaboration, and continuous learning.

*We are an equal opportunity employer that values a diverse workforce of creative minds. Don't check all boxes - apply anyway!

Please note that the successful candidate must pass a criminal record check upon receiving their employment offer.

*Only successful applicants that the hiring leaders are interested in interviewing will be contacted directly.

Additional Information:

This job advertisement is for a new vacancy which has been posted externally.

SIB Corp. o/a StoneRidge Insurance Brokers or any of its affiliate companies may use Artificial Intelligence (AI) enabled or automated tools to assist in the initial screening of applications. These tools help identify qualifications and experience that align with the role requirements.

Please note that AI is used solely to support and never replace our Talent Team. All decisions are made by our Talent Team and hiring leader. No automated tool makes a final decision about one's candidacy.

Important: No applicant data is shared externally through any AI tools SIB Corp. o/a StoneRidge Insurance Brokers or any of its affiliate companies may use. All information remains securely within our systems and is handled in accordance with privacy and data protection policies.

SIB Corp. o/a StoneRidge Insurance Brokers and all its affiliate companies welcome applications from all qualified individuals and has a procedures in place to provide accommodations for persons with disabilities at all stages of the hiring process and during employment. If you require an accommodation during the interview or hiring process, please contact the Talent Team so that an appropriate accommodation can be arranged.

Job Types: Full-time, Permanent

Pay: From $70,000.00 per year

Work Location: Remote