Job Description

Let us welcome you home to Laurel Heights in Edmonton, Alberta.

Optima Living operates Independent Living, Assisted Living, Supportive Living and Memory Care communities in Alberta and British Columbia. Our communities are among the best places to live in Western Canada.

Our Vision: For every person to feel at home.

This is truly supported by our credo. \xe2\x80\x9cLet us welcome you home.\xe2\x80\x9d All of us here feel it is an honour to work with our residents and we advocate a resident-centered approach where the Resident, is the focus of all our endeavours.

Working with General Manager, directly supervises employees involved in provision of culinary (dining) housekeeping and laundry services. This includes hiring, training, and performance management of these employees. Fosters and promotes new initiatives; interprets, implements, and evaluates policies and procedures; monitors and evaluates service delivery.

Responsibilities

• Creating an incredible dining experience for our residents and guests.
• Creating a warm and positive dining experience through customer-service excellence in every interaction.
• Supervising, leading, scheduling and motivating dining room staff.
• Serving meals with flourish, according to proper food-handling procedures.
• Prepare in-service training and complete inventories as assigned by the manager.
• Maintaining and managing standards of service in the dining room.
• Assisting the Executive Chef in hiring Servers.
• Supervises and mentors the Hospitality Services teams in provision of high-quality client-centred services.
• Follows policies, procedures and industry standards and is aligned with the Optima Way
• Leads delivery of flexible hospitality services in support of resident service.
• Develops and adjusts cleaning and laundry schedules, oversees, and evaluates completion of housekeeping and commercial laundry services.
• Develops guidelines and protocols for safe use and deployment of commercial laundry equipment, vacuums, extractors, floor polishers and chemical/ware-wash/detergents.
• Reviews all resident and family feedback to ensure services are realigned when necessary to meet customer expectations.
• Conducts monthly meetings with staff to ensure efficiencies, health and safety and company procedure compliance.
• Collects and maintains statistical information used to evaluate overall hospitality program effectiveness, client satisfaction and compliance with program objective
• Champions hospitality quality improvement initiatives by conducting service audits, interpreting results and making recommendations for improvement to the General Managers.
• Supports General Managers in financial management of culinary and housekeeping supplies and services including exploring and reporting on monthly variances, oversees month end inventory.
• Other responsibilities as assigned

• You have restaurant or hotel serving experience, along with your Food Safe Level 1, Serving it Right and WHMIS certifications.
• You have 3-years of experience as a server team leader or similar position in the hospitality or seniors living industry.
• You demonstrated ability to supervise, coordinate and plan the day-to-day operation of the dining room.
• You\xe2\x80\x99re upbeat and positive; bringing the good energy day to day.
• You can hit the ground running in a fast-paced environment, solving problems like a true pro.
• You\xe2\x80\x99re a details person, an excellent communicator and a customer service superstar.
• You understand and respect the needs of seniors, their families and the professionals engaged in their care.

• Food Safe Certification
• Clear Police Information Check
• Clear Vulnerable Sector Check
• COVID-19 vaccination proof. This requirement may be waived if you have received an exemption through the provincial government.

Optima Living