Job Description

As an Entry Level Traveling Customer Trainer you will be traveling to our customers to assist them in making a smooth conversion to the Reynolds and Reynolds system. You will be tasked with providing in-person, on-site training and customer support throughout the process. Extensive travel is involved when you are not working from a home office (equipment supplied by Reynolds).

Primary Responsibilities:

Virtual weeks (at home office) (15-25% of the time) Prepare for upcoming installations utilizing company equipment (15-30%) Communicate with internal groups Assist with remote training or additional services as needed Administrative duties like submitting reports, and sending weekly updates Travel to dealership sites individually and with a team (75-85% of the time) Meet with dealership management to understand their business needs Configure solutions and training based on business needs Provide training and support of software to customer personnel Troubleshoot customer issues, diagnose, resolve and/or escalate problems Monitor individual work load and prioritize responsibilities Train/share knowledge with team members Use of time for learning, growth and development

Qualifications:

Ability to travel up to 80% of the time Ability to travel to the United States for company-paid training Ability to problem solve and train customers on software products

Working Conditions:

Driving company vehicles on a daily basis, and occasional airfare travel - sitting on average 1-4 hours Presenting. which requires the ability to stand, sit, and use a pointer On-site visits require frequent standing up to 8 hours a day assisting the customer; bending and squatting to connect equipment; climbing customer stairs; lifting arms to reach servers or other office area shelving Packing, lifting and carrying personal luggage up to 50 lbs (discretionary) 15 minutes-1 hour a day Require to look at a computer screen for up to 8 hours a day with the possibility of typing up to 6 hours a day

Prior Experience:

Exceptional communication and organizational skills Ability to multitask in a fast-paced environment Outgoing, friendly personality * Strong written and verbal communication skills