Job Description

Service Team Member (Entry-Level)

Western Dispatch is growing, and we're hiring for our Service Department! No industry experience is required. We hire for attitude and train for skill. This is a great opportunity to break into the logistics industry with real career growth ahead.

Quick Highlights:

Enter and verify orders Assist clients and drivers Problem-solve and keep deliveries moving Health & dental benefits + bonus structure Career development opportunities

Full

Western Dispatch is growing, and we're looking for a highly motivated individual to join our Service Department in an entry-level role. No prior industry experience is required. We hire for attitude and train for skill. If you bring a positive attitude and a willingness to learn, we will give you the tools to grow with us.

For over 40 years, Western Dispatch has been a leader in express courier and freight distribution across Edmonton and Alberta. Our business is built on SPEED, with delivery windows as fast as 45 minutes, and we continue to stay at the forefront of logistics innovation with exceptional on-time performance.

This is the perfect opportunity for someone looking to break into the logistics industry. At Western Dispatch, you will not be another cog in the machine. We respect our employees, value their contributions, and treat them as people, not numbers. We offer a dynamic, fast-paced work environment where every day brings new challenges, and we are committed to providing opportunities for advancement and long-term career growth.

What is Service?

The Service Team is the front line of our operations, supporting both drivers and clients to keep shipments moving smoothly. They handle order entry, verification, and delivery monitoring while assisting with problem-solving in real time. As the central link between customers, drivers, dispatch, and warehouse, the team ensures accuracy, clear communication, and fast resolution of issues.

Job Functions

Order Entry - Enter orders received by phone or email into our system accurately and on time. Order Verifications - Review and authorize order changes submitted by drivers, including piece counts, weights, or service levels. Client Assistance / Customer Service - Assist clients with questions, updates, and issue resolution to ensure smooth delivery service. Driver Assistance - Support drivers in the field with order details, delivery information, and problem-solving as needed. Other Duties as Assigned - Perform additional tasks as required to support the Service Team and overall operations.

What We're Looking For

Positive attitude and willingness to learn Strong attention to detail and accuracy Clear and professional communication skills (verbal and written) Ability to stay organized and manage multiple tasks in a fast-paced environment Team-oriented mindset with a focus on collaboration Problem-solving ability with quick, practical thinking General computer literacy and ability to pick up new systems quickly Familiarity with logistics, transportation, or warehouse work is an asset, but not required

What We Offer

Extended Health and Dental Benefits Bonus structure Career development opportunities Dynamic business culture On-site meditation and yoga space
Don't just take a job -- build a career. Apply now and grow with Western Dispatch.

Job Types: Full-time, Permanent

Pay: $50,000.00-$60,000.00 per year

Benefits:

Dental care Extended health care On-site parking Paid time off Vision care
Work Location: In person