Job Description

As a recognized leader in emergency communications, E-Comm is an organization that provides first responders and the public with critical life-safety services in communities across British Columbia. Our people are passionate about their work and public safety, and we are looking for someone to join our team who shares that same spirit of collaboration and wants to contribute to our vision of safer communities in British Columbia through excellence in public safety communication.

At E-Comm 9-1-1, we are committed to building a diverse and inclusive workforce that represents the

many communities that we proudly serve.

OUR VALUES

RESPECT | ACCOUNTABILITY | INTEGRITY | SERVICE | COLLABORATION

We are seeking experienced an Enterprise Systems Technologist (SysAdmin) to join our fast-paced Windows team.

Reporting to the Supervisor, Infrastructure Service, this role provides advanced technical support to a variety of technology systems as well as critical business and public safety applications for E-Comm, its partners and clients. In this role, you will monitor system performance and capacity management, ensuring that base performance standards are met, whilst maintaining high service availability. You will play a pivotal role in maintaining the security and integrity of operating systems and applications, troubleshooting and resolving complex technical incidents and issues, whilst serving as an escalation point for critical incident support, and performing root cause analysis for problems affecting production services and core systems.

Day to day responsibilities will include:

• Ensuring that core infrastructure including servers, network storage, tape systems, virtualization environments and hosted applications meet base performance standards and availability commitments
• Engaging in continuous service improvement to help enhance performance of critical CAD, RMS and communications systems; growing service capacity and improving quality of existing services
• Deploying and maintaining infrastructure resources in accordance with established standards, procedures and configuration processes, as well as installing and configuring physical or virtual server environments
• Developing and maintaining advanced system/shell scripts to automate critical system processes and services
• Responding to escalated alerts and troubleshooting complex incidents and service performance issues

Experience with Azure, Microsoft 365 Citrix, Netapp SAN environments, VMware, Cisco UCS would be highly beneficial.

This role will suit an experienced technical support specialist who possesses a positive attitude and a customer-first mindset. You will be comfortable acting as a technical expert, making recommendations on solutions to service delivery clients, users and other stakeholders.

This is an opportunity to be part of a team that provides critical technical services, allowing our 911 operators to do their job: helping to save lives and protect property. We are responsible for a wide range of technologies so there is always a new challenge technically to keep you interested and engaged, particularly as we move forward with our Next Generation 911 project.

Note: Paid after hours on-call monitoring is required on a rotational basis; there is also the opportunity for paid overtime.

What you\'ll need:

• Completion of a degree or diploma program in computer science or a related discipline plus sound related experience, or an equivalent combination of training and experience
• Minimum of 5+ years of experience in a fast-paced technical support role
• ITIL Foundation v3 or later accreditation preferred
• In depth understanding of the Windows operating systems in an Active Directory (AD) environment
• Knowledge of best practices in technology service management (ITSM; ITIL), IT security, and data centers
• Knowledge of centralized storage management and protocols (FC, NFS, CIFS, ISCSI)
• Microsoft PowerShell scripting

What we offer:

• Meaningful work - work with a sense of purpose, supporting the public and first-responders
• A commitment to work/life balance
• Competitive salary with comprehensive health and dental benefits
• Generous vacation plan
• Hybrid working arrangements
• Earned Time Off - eligibility to participate in our Accumulated Time-Off Program
• Pension - we are members of the Municipal Pension Plan, a defined benefits fund
• Career development - we are supportive in developing your skills while pursuing your career at E-Comm

Security Requirements:

As a condition of employment at E-Comm, the required Police Security Clearance applicable to the position must be acquired and maintained. This is a process carried out by our law enforcement partner agencies, facilitated by E-Comm. The minimum residency in Canada to qualify for this position, as established by our law enforcement partner agencies, is five [5] years.

To qualify for this process, a candidate may either be a Canadian Permanent Resident [PR] or Canadian Citizens. We regret any candidates under Student, Visitor, or Work Visas are not eligible for consideration.

Vaccination Requirements: E-Comm 911 has a vaccination policy that is currently suspended. However, should the policy be reinstated, it will be a requirement for all current and future employees.

JOB DETAILS:

• Number of positions: Minimum of three (3)
• Wage/Salary: PG 28 | $48.31 to $ 57.11 hourly; $ 96,716 to $ 114,334 annually (2023 rates)
• Job status: Regular Full-Time
• Hours of work: Monday to Friday, 40 hours per week
• Employee Group: CUPE
• Department: Technology Services
• Location: Burnaby/Hybrid
• Recruitment process: Hiring process will consist of a preliminary phone interview, followed by a panel interview/technical assessment
• Closing date for applications: September 8th, 2023 at 11.59pm

We are committed to accommodating persons with disabilities during the recruitment process and we will provide reasonable accommodations as requested. If you require assistance or accommodation due to a disability please email

E-Comm 9-1-1