Job Description

Enterprise Systems Technologist 1

As a recognized leader in emergency communications, E-Comm is an organization that provides first responders and the public with critical life-safety services in communities across British Columbia. Our people are passionate about their work and public safety, and we are looking for someone to join our team who shares that same spirit of collaboration and wants to contribute to our vision of safer communities in British Columbia through excellence in public safety communication.

At E-Comm 9-1-1, we are committed to building a diverse and inclusive workforce that represents the many communities that we proudly serve.

We are looking for an Enterprise Systems Technologist 1 to join our growing Technology Team. As an Enterprise Systems Technologist, you thrive on making a difference and who embrace challenges, variety, diversity and our corporate values of respect, integrity, collaboration, accountability and service. Reporting to a Supervisor, Infrastructure Services; the Enterprise Systems Technologist 1 provides support to a variety of technology systems as well as critical business and public safety applications for E-Comm, its partners and clients.

The successful candidate will also be accountable for monitoring base system performance and investigating performance issues, installing system components, performing moves and software and hardware upgrades, responding to service requests, and working with the service desk and other technicians to troubleshoot and resolve service issues that impact availability.

Key responsibilities in this role include:

• Installs, maintains and supports the operation of servers, workstations and peripheral devices in accordance with base performance and availability criteria; assists in enhancing service performance of critical CAD, RMS and communications systems; participates in maintaining systems security.
• Monitors and responds to alerts triggered by various technology systems; monitors and participates in management of network storage capacity and server virtualization; monitors backup processes to ensure successful completion.
• Troubleshoots incidents and service performance issues; escalates to senior resources as appropriate and participates in resolving a broad variety of technical problems.
• Administers user and group account access and rights in accordance with established policy.
• Develops and maintains system/shell scripts to automate routine tasks.
• Installs and configures workstations and physical and virtual server environments.
• Plans and coordinates small projects, such as printer replacements, workstation software and hardware upgrades, evacuation site preparation, new server builds and upgrades, and data migrations.
• Develops and executes checklists and test plans; documents processes and procedures and provides user training as required.
• Recommends new hardware and software related to the work and upon approval makes small scale procurements.
• Performs related work as required.

What you will bring:

• Completion of a degree or diploma program in computer science or a related discipline plus sound related experience, or an equivalent combination of training and experience.
• ITIL Foundation v3 or later accreditation preferred.
• Understanding of the Windows operating systems in an Active Directory (AD) environment
• Knowledge of best practices in technology service management (ITSM; ITIL), IT security, and data centers
• Knowledge of centralized storage management and protocols (FC, NFS, CIFS, ISCSI)
• Microsoft PowerShell scripting
• Experience with Citrix and Virtualization would be highly beneficial.

What we offer:

• Meaningful work - work with a sense of purpose, supporting the public and first-responders
• A commitment to work/life balance
• Competitive salary with comprehensive health and dental benefits
• Generous vacation plan
• Hybrid working arrangements
• Earned Time Off - eligibility to participate in our Accumulated Time-Off Program
• Pension - we are members of the Municipal Pension Plan, a defined benefits fund
• Career development - we are supportive in developing your skills while pursuing your career at E-Comm

Security Requirements:

As a condition of employment at E-Comm, the required Police Security Clearance applicable to the position must be acquired and maintained. This is a process carried out by our law enforcement partner agencies, facilitated by E-Comm. The minimum residency in Canada to qualify for this position, as established by our law enforcement partner agencies, is 5 years.

To qualify for this process, a candidate may either be a Canadian Permanent Resident [PR] or Canadian Citizens. We regret any candidates under Student, Visitor, or Work Visas are not eligible for consideration.

Vaccination Requirements:

As an integral part of British Columbia\'s emergency services, all E-Comm employees are required to be fully vaccinated as a condition of hire and ongoing employment. Candidates may only be exempted from this requirement if they request and are approved for an accommodation based on a characteristic protected by the British Columbia Human Rights Code.

JOB DETAILS

• Number of positions: Minimum of Two (2)
• Wage/Salary: PG 23 | $37.68 to $44.45 hourly; $78,372 to $92,464 annually (2022 rates)
• Job status: Regular Full-Time
• Hours of work: Monday to Friday, 40 hours per week
• Employee Group: CUPE
• Department: Technology Services
• Location: Burnaby/Hybrid
• Closing date for applications: Role open until filled

E-Comm 9-1-1