Job Description

Function
Digital Platform Operations


Location
Waterloo, Ontario
Reference
Contract type
Permanent
Working time
Full Time
NAVBLUE, an Airbus Company, is currently seeking an Enterprise Hosting Expert to join our team. This position is responsible for technical management and technical authority within the Digital Platform Operations team, working with other experts in this domain. The Digital Platform Operations team consists of Enterprise Hosting, Experts and Project Managers who collectively provide tools and services which enable Customer Experience and Product Development teams to support their services in a standardized manner.





The team supports Product Development by developing infrastructure, focusing on automation for manual actions needed to run and deploy a service, monitoring platform and service reliability, and providing feedback on development architecture.





The team supports Customer Experience by providing tools to monitor services, correct in field issues, and collect data needed to perform root cause analysis.

Dimensions:

Subordinate employees: None

Team size: you will onboard a team with ~30 members

Impact of team output on the business :
+ 600+ airlines customers of our platforms

Main Responsibilities:

This position requires a strong technical leadership and expertise, capable of collaborating with the HO of Enterprise Hosting to set a vision and direction for the platform which can deliver world class operational excellence and supporting and developing a team which can focus on services that scale with high reliability. This position also requires extensive collaboration with Solution Architects, Enterprise Architects, Customer Experience, Finance and other NAVBLUE and Airbus teams.





The expert group responsibility spans both legacy systems and new cloud deployments, with a focus on cloud (AWS) infrastructure for all new development. As an expert, you will be interacting with enterprise hosting teams in charge of operating the platforms, with Software factory teams in charge of developing the solutions hosted on the platforms, with portfolio teams in charge of defining the product roadmap. You will be contributing to various roles:




Specialist and Technical Authority, Setting Best Practices, responsible for defining and enforcing technical standards, methodologies and best practices in your area to ensure consistency, quality and efficiency across the organization. Quality Assurance, playing a role in the final review of projects, products and services to ensure they meet the highest standards of quality and technical integrity. Solving High-Stakes Problems, providing specialized knowledge to diagnose and fix issues quickly for critical systems failures and technical roadblocks on Projects. Contributing to Crisis cells, and providing support to operational teams



Mentor and Knowledge Sharer, nurturing talent and spreading knowledge + Driving Innovation, by staying current with latest advancements, and identifying opportunities in technologies and tools that can give NAVBLUE a competitive advantage.
+ Strategic Planning by providing input during strategic planning sessions, helping leaders understand the technical feasibility and potential impact of new projects and/or business directions.



Innovator and Strategic Advisor, looking forward for organization long-term success + Mentorship, Training & Development, leading internal training sessions and workshops. Mentoring key individuals in one-on-one interactions for personalized guidance.
+ Creating Documentation that is clear and accessible such as technical guides, manuals and internal wikis to capture their knowledge and make it available to everyone in the organization
+ Risk Management by identifying potential technical risks and vulnerabilities that may not be apparent to others, helping the organization to proactively mitigate them.



As a member of the expert group, the above could include:


Application Monitoring Support + Design monitoring and alerting tools and configurations
+ Promote and advocate internally the importance and use of monitoring of infrastructure, application and user monitoring
+ Support the development and customer experience teams by providing input to the priority of concerns and the collecting of information needed to correct issues
+ Support and guidance of technical teams during times for troubleshooting
+ Identify, and socialize to Product and SWF teams those products that require improvement and are underperforming within the production environment.
Platform Design & Socialization + Ensure that platform requirements are collected from stakeholders and appropriately documented for use by the team to meet stakeholder requirements
+ Share and promote the platform details across all NAVBLUE teams
+ Advocate for and advance automation tools to support push button deployment and correction of our services
Cloud Computing Leadership + Technology Radar for Cloud Hosting services
+ Continual learning on best practices and changes to cloud platform (ie. AWS)
+ Understands costs associated with the platform to provide recommendations for either short or long term platform changes which will improve profitability for the company
+ Review Cloud plans and provide feedback and technical recommendations to product development platform and technology to help enable optimal performance and manage costs plans
Additional Duties - FinOPS participation to help understand areas of improvement Run the business prioritization Special projects assigned including researching improvements of our hosting posture Help manage the non-functional requirements for SWF as relate to hosting, troubleshooting and other areas

What this opportunity will do for you:

Give you the opportunity to deep dive into complex solutions used by airlines today and solve unique integration challenges for systems that must remain operational at all times. Access to other experts in the Aviation industry and Cloud industry. Expanding your knowledge and deepening your skills. Access to all levels of NAVBLUE organization to help guide and shape the future of the company as a leading provider of aviation software. Dedicated budget for training and ability to allocate time for research and innovation Flexible/Hybrid work-life balance that fosters productivity and prevents burnout Experience in building target infrastructure in the frame of mergers and acquisitions Airbus Group networking and career opportunities Invitation to conferences for domain knowledge

Qualified Experience/Skills/Training:

Education:


Bachelor's degree in a technical discipline or equivalent experience

Experience:


Solid understanding of computer networks and security Proven experience on the field of platforms operations 5+ years of experience managing production environments within an organization, capable of understanding its impact on stakeholders to help drive necessary improvements to support them Strong technical background from both application development and infrastructure perspective

Licensure/Certifications:


AWS Certifications an asset

Knowledge, Skills, Demonstrated Capabilities & Competencies:


High level of organization, sufficient to enable the Team to effectively execute tasks Excellent problem-solving skills Experience in the aviation industry an asset Ability to drive for results Self-starter who can drive future platform changes Deals well with ambiguous/undefined problems; ability to think abstractly

Communication Skills (Spoken, Written, Influencing, Proficiency in Other Languages):


Effective interpersonal skills and influencing skills Ability to communicate needs to Sr. Mgmt, explaining business value Ability to communicate corporate goals to staff to ensure clarity of focus, scope and deliverable, and sustain motivation Excellent communication skills (both written & verbal) Ability to effectively articulate technical challenges and solutions based on the audience

Technical Systems Proficiency:


Cloud platform experience AWS platform experience an asset

Travel Required:


5% Domestic and International

Perks:

Located in the heart of University of Waterloo's David Johnston Research + Technology Park, NAVBLUE is close to shops, restaurants, gyms, daycare, and many other amenities, and only 10 minutes away from Hwy 85. The modern design of our suite on the second floor of the Accelerator Centre draws its inspiration from airport terminals, and features bright, open workstations, rather than boxed-in cubicles. As part of our family, you will enjoy:




Being part of Airbus Network Flexible hours Hybrid working environment (3 days in office) Free parking Vacation Days (15 - 25) Professional Development Day Christmas shut down Summer core hours Strong work-life balance Casual dress code Competitive group benefits plan Strong focus on mental health support benefits 5 Sick Days 2 Personal Days RRSP matching program Life Insurance Employee stock ownership plan Maternity & Paternity benefits Referral program Rewards and Recognition program Training and Development Support Monthly Lunch and Learns Fitness & Wellness reimbursement An active social committee Organized Volunteer Events Game room, including a flight simulator! Lunch hour sporting activities (hockey, soccer, volleyball etc.) with a shower on site Active Inclusion & Diversity Committee And much more!





Not to mention, the aviation industry's ongoing digital transformation means we must continually innovate and rise to the many challenges faced by our geographically diverse customers. We are always looking for creative ways to improve our processes and technologies to be a leader in the highly competitive aviation market.

Selection and Hiring Commitment

We thank all applicants for applying. Only selected applicants will be contacted.



Navblue is committed to creating an environment and a culture where everyone feels like they belong no matter who they are or where they are from. We are committed to providing equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job. We do not discriminate against any employee or applicant for employment because of race, colour, sex, age, national or ethnic origin, religion, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, record of offences, and basis of disability or any protected class. Accommodations will be available on request for candidates throughout the entire recruitment and selection process.

About Us:

NAVBLUE, an Airbus Company, is a leading global provider of flight operations solutions, including aeronautical charts, navigation data solutions, flight planning, aircraft performance software (take-off/landing, weight and balance), and crew planning solutions. You'll be able to shape the future of the digital aviation industry by working on several of the best in the industry flagship products enabling pilots, dispatchers, flight engineers and other aviation personnel on a daily basis to deliver safe, efficient, and reliable flight operations all over the world. You'll have the opportunity to support millions of flights each year and help NAVBLUE customers maximize efficiency, reduce costs, ensure compliance with complex national and international safety regulations, and effectively deliver their services.





You'll join a team with a focus on digital and collaborative innovation that is passionate and customer-focused. Over the last few years, Airbus has been supportive of various initiatives such as Going Digital, Performance Based Navigation Services, Air Traffic Management Modernization Programs, FlySmart on iOS and other digital projects related to new aircraft technologies; the launch of NAVBLUE was therefore a natural step to further develop its Flight Operations and Air Traffic Management Portfolio.





Airbus and all subsidiaries, including NAVBLUE are proud to have been recognized as a

Global Top Employer for 2025

. Based on eight criteria: physical workplace, work atmosphere and social, health financial and family benefits, vacation and time off, employee communication, performance manager, training and skills development and community involvement. It was determined that we offer some of the most progressive and forward-thinking programs within the area. This achievement reflects our commitment to nurturing and empowering our people to reach their full potential. We're grateful to our people, whose dedication and collaboration make this possible.





NAVBLUE is a fully owned subsidiary of Services by Airbus, fueled by the agility of Airbus ProSky and Navtech (acquired in 2016), and the pioneering spirit of Airbus, NAVBLUE was created in July 2016 with one mission: lead aviation into the digital age.





NAVBLUE is based in Hersham (UK), Toulouse (France), Waterloo, ON (Canada), Bangkok (Thailand), Gda?sk (Poland), and Bengaluru (India) with other offices all around the world.





The Future is Yours for the Taking: https://youtu.be/vdY6gYuceYY