Job Description

Our client located in Toronto, Ontario, has developed a deal management platform which is designed to change the landscape of real estate investing for both investors and managers. What was once a tedious manual process for real estate investors and managers has been completely redesigned to help manage portfolios in order to invest smarter, faster and more confidently. Their solution helps streamline how deal teams' work, and improve their investment decision with AI-powered data and insights.

Today our client is looking to add a Customer Service Representative-Enterprise. This individual will be responsible for the execution of strategic planning and onboarding for some of their largest accounts.

What You'll Do:

• Onboard new clients to the platform helping to drive a digital transformation for organizations who are currently using archaic systems in order to manage their current deal cycles.
• Facilitate adoption and drive retention; maintaining an everlasting relationship with clients is a mission critical element towards an organizations on-going success. You will work in collaboration with account managers to help educate customers on how to best use the platform. Value and efficiency is key in respect to their demanding needs - you will have the opportunity to identify key areas where both the product and customer experience can be improved on.
• Help grow the Customer Success department; As with any new startup, you are afforded the opportunity to have your ideas heard and more importantly put into action to help build internal value for the customer success team.

What You'll Bring:

• You are an elite communicator with High EQ; The majority of the time you will spend working with clients. You understand that great communication means being an elite listener. You enjoy making clients feel heard and are known to be a facilitator who goes the extra mile.
• Confident working with data; You are driven by data and its ability to solve complex problems.Having the opportunity to be able to effectively communicate information designed through data structures or tables gets you up in the morning and ready to go!
• Project Management is your Forte; Enough Said!
• Solving problems is something you thrive for; Complex problems are meant to be solved and you are both confident and driven when it comes to finding the appropriate solutions to help solve them.
• Your background matters; You come from a background that has a combination of working in real estate/finance, proptech, SaaS, customer success, data management, project implementation or client onboarding with at least 1-3 years of experience.

Interested candidates; please note: Our team checks for new applicants every day and, while we would love to be able to engage with each of you personally, given the high volume of applicants we receive we are only able to contact candidates who are best suited for the role.

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