Job Description

Green Shield Canada (GSC) is revolutionizing the healthcare industry as part of our mission to ensure better health for all!

In 1957, our founder, pharmacist William Wilkinson, witnessed a mother sacrifice her health by forgoing her own medicine to ensure she could afford a prescription for her sick daughter. He knew there had to be a better way! He introduced North Americas first prepaid drug plan, and Green Shield was born as a not-for-profit health benefits provider that re-invested its earnings to support better health for all Canadians. Today, we follow in the footsteps of our founder as we continue our pursuit of a better way. No longer just a traditional health and dental benefits provider, Green Shield is now the first integrated health services organization in Canada that is both a payer (offering insurance, administering benefits, and paying claims) and a provider (offering medical, mental health, and pharmacy services). This means we can uniquely offer:

• Direct access to real time professional health services
• Convenience to engage our services anywhere, anytime, effortlessly
• Integration of our services, creating a seamless experience
• Improved health outcomes via preventative care and treatment, and data driven insights

This evolution also deepens our social mission through both financial support and the direct delivery of services to support local communities and underserved populations across Canada. THE ROLE IN A NUTSHELL
Reporting to the VP, Digital Strategy & Platforms and dotted line to VP, IT Application Development & Modernization, the Enterprise CRM Solution Architect will have expertise in digital, business and technology solutions design and implementation with expertise in enterprise-wide Customer Relationship Management (CRM) capability delivery. This role is critical for the enterprise-wide MS CRM implementation through all project phases including discovery, build, test and deployment. This role will evaluate business and technology needs and translate that understanding into configuration of the software and technical solution blueprint for application development. This role will also be responsible for working with our MS Dynamics professional services partner and will act as a key contributor and approver of how MS is used to meet our business needs and related integrations.

The Enterprise CRM Solution Architect at GreenShield will play a pivotal role in designing and implementing CRM solutions that meet our strategic objectives, enhance customer engagement and drive business growth. The candidate will work closely with stakeholders to understand their requirements, translate them into technical solutions, and provide technical guidance throughout the implementation efforts. The ideal candidate will bring strong experience in developing integrations and configuration approaches for the MS Dynamic products. This role will be the conduit between the software vendor and professional services partner and the data/enterprise architecture teams.

The role will have the following important responsibilities:

• Provide technical guidance for all configurations and solution architecture within Microsoft Dynamics and integrations to other platforms.
• Review and validate architectural deliverables received from software and professional services partners.
• Actively participate in design, review and validation of solutions using Microsoft Dynamics, Power Apps and Customer Engagement technologies.
• Provide solution design and technical implementation guidance for Enterprise CRM.
• Work closely with data and enterprise solution architects across the organization to ensure seamless data flow and integration across our platforms.
• Facilitate workshops and maintain solution design outcomes for presentation to stakeholders of various levels.
• Establish principles and understand possible effects, design, and configuration considerations of the underlying platform aspects of Microsoft Dynamics 365 solutions.
• Translate technical concepts into easily understandable language for non-technical audiences.
• Participation in business process analysis review, functional requirements testing, technical training strategy and support.
• Create unmatched experiences, for both clients and employees, is what we do. You should revel in doing the unexpected and extraordinary for others.

WHAT WE ARE LOOKING FOR

• Microsoft Dynamics CRM Expertise: Extensive experience (7+ years) in architecting, configuring, and customizing Microsoft
• Dynamics CRM, including knowledge of Dynamics 365 Customer Engagement and MS for Health Cloud.
  • Certifications: Microsoft Dynamics CRM certifications, such as Microsoft Certified: Dynamics 365 Customer Engagement Functional Consultant or Developer, are highly preferred.
  • Technical Proficiency familiarity with the Dynamics 365 platform, its modules, and the Microsoft Power Platform.
  • Architectural Expertise understanding of Dynamics 365 architecture, data model, and best practices.
  • Security knowledge of Dynamics 365 security models, roles, and permissions.
  • Upgrades understanding of Dynamics 365's update and upgrade paths to ensure continuity.
• CRM Development: Proficiency in MS CRM development tools and technologies, such as JavaScript, C#, and HTML, for creating custom workflows, plugins, and customizations.
  • Configuration and customization proficiency expertise in customizing Dynamics 365 using plugins, JavaScript, .NET, Azure Logic Apps, workflows, and other platform features.
• Integration Skills: Strong understanding of MS CRM integration techniques and experience integrating MS CRM with other business applications, databases, and external systems. Integration Experience designing integrations between Dynamics 365 and other platforms using APIs, connectors, or middleware.
• Data Migration: Expertise in data migration strategies, tools and best practices to ensure smooth data transition during MS CRM implementations.
• Business Acumen: Experience in developing and implementing customer engagement solutions with a focus on an integrated view of a customer across every interaction.
• Business / Technical design documentation including business process mapping and writing specifications.
• Experience with the methods and tools used to customize and extend Dynamics 365 solutions.

NICE TO HAVE

• Other CRM software implementation experience.
• Software development experience.
• Experience working in the digital health, health tech, or in corporate wellness benefits space.
• Bilingual - English/French.

Applications will be received until 7 p.m. EST, 15th December, 2023. Our purpose is rewarding, but we dont stop there. Check out these perks:

• Time to recharge: Vacation days, an end of year holiday shutdown, and even your birthday off!
• Extensive health and wellness benefits starting on day 1: We are in the health benefits business, after all!
• A flexible work schedule: The flexibility to work from home 3 days a week.

Proficiency in English is required for this position. As part of this role, you will be required to communicate with colleagues, clients, or customers who predominantly use English as their primary language. English language skills are essential to ensure effective and efficient communication, both verbally and in writing and will enable strong collaboration with colleagues from diverse backgrounds. By requiring English proficiency for this position, we aim to ensure that our employees can excel in their roles, collaborate, and communicate effectively, and contribute to the success of our organization. GS supports diversity, equity and inclusion in our teams and communities, and we value the unique contributions made by all individuals. Even if your experience doesnt align perfectly to every requirement in this posting, but you are excited about this opportunity, we invite you to apply. We encourage applications from all candidates and will accommodate needs under human rights legislation throughout all stages of the recruitment and selection process. Please let us know of any accommodation through requestforaccommodation@greenshield.ca. Information received relating to accommodation will be addressed confidentially. Providing this information gives GS consent to use your personal information to assess your suitability for specific positions, future opportunities or for your personnel file. Your r\xc3\xa9sum\xc3\xa9 will be held in strict confidence and will be viewed only by the Organization. Information may be stored outside of Canada and could be used for aggregate statistical purposes (which uses no personal identification).