Job Description

The Registrar\'s Office (RO) is a large, multi-unit, multi-site operation involved in the entire academic experience of Dalhousie students, from recruitment and admissions through to convocation and beyond. Reporting to the Coordinator, Enrolment Services, the Enrolment Services Specialist acts as the primary resource for front counter patrons at the Registrar\'s Office.
Key Responsibilities

• Assist and advise patrons in person and via email on a wide range of university and academic regulations, policies, procedures, deadlines, fees, student aid programs etc.; screen, assess and respond to inquiries, complaints, concerns, etc.
• Receive and verify loan and financial aid documents in person and electronically; liaise with student aid and financial institution personnel and distribute student aid cheques.
• Intake, process and distribute a variety of documents and transaction forms with appropriate explanations. Verify and authorize completed forms and documents.
• Assist previous and current Dalhousie students and students with letters of permission from external institutions with enrolment; verify all letters of permission forms for Dalhousie students as well as process requests for transcripts, letters of confirmation and major changes.
• Collect fees and process Registrar\'s Office deposits, ensuring accuracy of the amount received.
• Train new full-time or part-time staff and perform further related duties as needed.

Note

Due to operational requirements, the successful applicant is required to work in-person on campus.
Required Qualifications

• Business/Office Administration diploma with approximately five years\' related experience (or equivalent combination of training and experience).
• Proficient computer skills and experience with integrated administrative systems (i.e. SARS, Web-Xtender).
• Excellent communication (verbal & written), organizational and customer service skills.

Assets

• Undergraduate degree.
• Familiarity with the Banner PROD software package and academic regulations.

Job Competencies
Additional Information

Dalhousie University supports a healthy and balanced lifestyle. Our total compensation package includes a defined benefit pension plan, health and dental plans, a health spending account, an employee and family assistance program and a tuition assistance program.
Application Consideration

Bargaining unit employees (NSGEU local 77) are given priority consideration and will be notified on the status of their application following assessment. All other applications will be considered when there is no qualified candidate from the bargaining unit.

We sincerely appreciate all applications and note that only candidates selected for an interview will be contacted directly by the hiring department or Human Resources.
Diversity Statement

Dalhousie University commits to achieving inclusive excellence through continually championing equity, diversity, inclusion, and accessibility. The university encourages applications from Indigenous persons (especially Mi\'kmaq), persons of Black/African descent (especially African Nova Scotians), and members of other racialized groups, persons with disabilities, women, persons identifying as members of 2SLGBTQ+ communities, and all candidates who would contribute to the diversity of our community. For more information, please visit .

Posting Detail Information

Number of Vacancies 1
Open Date 09/18/2023
Close Date 09/25/2023
Open Until Filled No
Special Instructions to Applicant
Quick Link for Direct Access to Posting

Supplemental Questions

Required fields are indicated with an asterisk (*).

Documents Needed to Apply

Required Documents * R\xc3\xa9sum\xc3\xa9 / Curriculum Vitae (CV)
Optional Documents * Cover Letter

Dalhousie University