Job Description

Position Summary

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Cambrian College's Enrolment Centre has an immediate requirement for a full-time Enrolment Services Representative.

Note: Internal candidates, as defined by the Full-Time Support Staff Collective Agreement, will be given first consideration

Duties and Responsibilities

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Act as first point of contact between students and the Enrolment Centre; receive questions and provide services and information on a wide range of topics, including registration, graduation, OSAP, OCAS/admission processes, student records, student accounts, timetables, student cards, transfer credits, and transcripts. Provide a wide range of professional services within the Enrolment Centre and ensure a high quality service experience to students, staff, and external clients. Advise students and other members of the College community regarding the application of College policies and processes. Receive and process a wide range of documentation and requests from applicants and students, as well as a range of external clients. Ensures the Student Information System is updated as necessary to track this information. Provide reception services for the Enrolment Centre and triage inquiries outside the Enrolment Centre accordingly. Support the administration of the Ontario Student Assistance Program (OSAP) and other student assistance programs.

Qualifications

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Required:

Minimum of a two-year postsecondary diploma or degree. (A copy of educational documents must be submitted with application education completed

outside of Canada, applicants are required to submit a WES or ICAS with their application).
Three years of experience working in a high-volume customer service environment, and experience working one-on-one with clients to assess their needs and finding solutions to their issues. Be a motivated professional with excellent interpersonal, communication, and time-management skills. Be able to work independently and within a team environment. Proficiency in Microsoft Office software (Word, Excel, and Outlook).

Additional Assets/Preferred:

Experience working within a postsecondary environment.

Required Information

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To be considered, candidates must provide the following as an attachment:

Educational documents + WES/ICAS Equivalence if degrees/diplomas are from a Non-Canadian University