Job Description

Job Number: J0224-1139

Job Title: Enrolment Services Professional & Convocation Coordinator (APP D)

Job Type: Appendix D - Support Staff

Location: Sarnia, Ontario, Canada

Job Category: Support Staff

Closing Date: March 1, 2024

Department: Registrar\'s Office & Financial Aid

Reporting Manager: Associate Registrar

Salary: $38.01/Hour

Located on the beautiful homeland that is the traditional territory of the Ojibwe, Potawatomi and Odawa Nations, for over 50 years, Lambton College has been a ground-breaking institution. Lambton College is a national leader in applied research, teaching methodologies, experiential learning opportunities and future-facing educational innovations. With 13,000+ students from 20 countries around the world, two main campuses in Sarnia, Ontario, and a growing roster of more than 90 diploma, certificate and degree programs, Lambton College offers students flexible learning options with a broad range of programs and courses that incorporate elements of classroom, mobile, hybrid and accelerated educational alternatives.

Lambton College currently ranks third overall in Canada, and second overall in Ontario for Research in addition to maintaining a ranking within the top 4 Colleges for Research in Canada for seven straight years.

At Lambton College, we\'re proud of where we have been, but more importantly, where we are going, together. With Caring and Vitality as two of our core values at Lambton College, you know you\'ll be joining a team of passionate and fun colleagues.

About the Position:

This is a temporary, full time support staff position replacing a bargaining unit employee. This position will start as soon as possible and end August 1, 2025. Working 35 hours per week at an hourly rate of $38.01/HR, reporting to the Associate Registrar.

The Enrolment Services Professional is the primary contact for students, faculty, community agencies and the public, for all Enrolment Service functions throughout the student life cycle, ensuring students have access to a post-secondary education and promoting student success through to graduation. The incumbent provides direct support to students, faculty and staff on various complex admission, financial aid, registration, and audit matters and liaises on the student\'s behalf with other departments.

A holistic approach is required to provide specialized services in all areas to promote student success. This includes providing specialized student record services, assessing qualifications of prospective students; making admission decisions using policy and rules, and judgements based on investigation and discussion with academic school; maintenance of accurate Student Information System (SIS) records from student admission, student enrolment, through to graduation, according to academic policies and procedures; contacting and explaining graduation audits to unsuccessful candidates; and contributing to student success, financially and academically.

The incumbent provides in-depth advice and assistance on financial aid options to students, parents/partners, and other third parties (including Ministry, Second Career providers and Sponsors) in compliance with Ministry guidelines. The ESP advises students on financial aid opportunities and the availability of resources to achieve their educational and career goals.

The incumbent is the specialist responsible for the coordination of the annual Convocation Ceremony.

Specific Accountabilities:

• With a social service mindset, supports student access and success by advising students on all areas related to enrolment services, including admissions, financial aid, tuition fees & payment, registration, transfer credits, schedules, and graduation.
• Provides specialized student services including assessing qualifications of prospective students, generating admission decisions, and maintenance of student records.
• Provides in-depth advice on financial assistance programs and policies to students and other stakeholders.
• Administers academic and financial policies by processing documentation pertaining to registration, fee payments, course and program changes, withdrawals, refunds and grades.
• Conducts credential audits to ensure eligibility for promotion and graduation.
• Assists in the facilitation, coordination and implementation of services that support the ability of students to move from registration to graduation.
• Assesses student progress in programs from term to term based on academic standing policies and established requisites.
• Leads students through the process of applying for financial aid and provides ongoing advisement on various financial support programs.
• Provides financial counselling and makes recommendations for emergency bursary support for students in financial distress.
• Assesses student OSAP appeals/reviews in compliance with established policies, and procedures.
• Issues short-term emergency loans to students in crisis.
• Supports community outreach efforts
• Event Coordinator for the annual Convocation Ceremony responsible for various tasks related to the successful execution of the event, taking a leadership role in meetings related to convocation activities.
• Actively participates in the planning an execution of the ceremony.

Qualifications:

• 3-year diploma or degree in a field related to Community/Social Services or Business Administration
• Minimum of 3-years\' relevant work-related experience in a position that processes specialized information while interacting with customers, providing guidance, and resolving problems, preferably in an educational environment
• Excellent customer service skills
• Ability to use tact, diplomacy and judgement as needed
• Effective communication and interpersonal skills, preferably with demonstrated experience in providing advisory and information services to clients facing difficult or challenging personal and/or financial circumstances
• Ability to work in a team environment, problem-solve, organize, and prioritize duties, make decisions, work independently, and possess effective conflict resolution skills
• Proven ability to thrive in a high-stress environment, exhibiting the capacity to work under pressure and respond to clients with discretion, diplomacy, and professionalism
• Proficiency in navigating a Windows computer environment is essential, with experience in Ministry software packages considered an asset
• Preferred familiarity with OSAP policies and procedures
• The incumbent should be familiar with academic programs and policies

Lambton College is committed to an inclusive, barrier-free selection process. If contacted regarding this competition, please advise the interview coordinator of accommodation measures you may require during our selection process. Information received relating to accommodation needs of applicants will be addressed confidentially.

We thank all applicants for their interest and wish to advise that only those candidates selected for an interview will be contacted.

Lambton College is an equal opportunity employer seeking to live its values in all we do. We are committed to taking proactive steps to provide and create opportunities for historically marginalized groups. We seek applicants who will strengthen our commitment to diversity, equality, and inclusion. We strongly encourage the following qualified candidates: women, Indigenous peoples, racialized people, persons with disabilities, and those who identify as 2SLGBTQ+ to consider working with and for Lambton College.
We recognize that structural barriers shape experiences and job qualifications, and therefore we seek to use employment equity to differentiate between candidates who meet the required qualifications; and encourage people to apply even if they feel that the position would be a stretch.

Employee Perks:

Lambton College provides a wide range of exciting opportunities for both unionized and non-unionized positions with competitive total compensation packages, wages and benefits.

Investing in our People:

Lambton College is committed to the personal and professional growth of all our employees. Employees of Lambton College are incredibly valued and part of a transformative adventure. They enjoy an engaging and vibrant culture where they are encouraged to realize their full potential via development opportunities and accessible, supportive employee wellness initiatives.

Lifetime Retirement Pension - Defined Benefit Pension Plan:

Our employee benefit package includes a defined benefit pension to help you create a secure future. The CAAT Pension Plan provides you with a predictable lifetime retirement income, survivor benefits, early retirement options, and more without the stress of making investment decisions. CAAT makes it easy for you to build stable, secure retirement income while you work.

Lambton College