Job Description

ENROLMENT REPRESENTATIVE

OFFICE OF THE REGISTRAR

NorQuesters are difference makers and we\xe2\x80\x99re searching for someone dedicated to making a difference to join our Office of the Registrar team as an Enrolment Representative. Are you known for your commitment to building and maintaining relationships? Are you patient, professional and committed to confidentiality? Do you have proven experience thinking analytically and managing a diverse and heavy workload? The successful candidate will thrive in showcasing our values of transforming lives in the NorQuest community.

Reporting to the Associate Registrar, Student Records, the Enrolment Representative ensures the accuracy of student records as they relate to registration. The Representative provides service to students by assisting in the use of online, self-service options. The Representative will contribute to an atmosphere of continuous improvement by identifying areas of concern, suggesting process improvements, and testing new approaches using data to support change.

HOW YOU\'LL MAKE A DIFFERENCE

• Maintain accurate student records as they relate to credit and non-credit registration processes.
• Troubleshoot technical issues with online registration and related software (e.g. Visual Schedule Builder).
• Provide exemplary customer service in responding to student inquiries related to registration, whether in-person, by phone, or by email.
• Identify and escalate systems issues and assist with maintaining data integrity.
• Ensure student records are kept in accordance with college policies and FOIP.
• Be on the lookout for process improvement opportunities.
• Use exceptional interpersonal skills and ability to contribute to a positive team culture.

WHAT YOU BRING

• A post-secondary certificate in business or related area; a diploma is preferred.
• 1 year of experience working with student records is preferred, including:

• Knowledge of admissions and registration processes.
• Use of a student information system (e.g. PeopleSoft).
• Basic knowledge of Microsoft Office suite of products (Word, Excel, Outlook).
• Excellent customer service skills.

WHAT MAKES YOU A DIFFERENCE MAKER?

As a difference maker you bring:

• Excellent communications and interpersonal skills.
• An ability to use critical thinking to find innovative solutions.
• Effective management of a large volume of work with a positive attitude, a high degree of accuracy, and attention to detail.
• Dependability and compassion, and ready to show up each day for your teammates and for students.

SALARY: $41,477 - $51,966 reflective upon what you bring AKA your education and experience. This is a full-time permanent position that includes immediate access to our great pension and benefit programs.

We offer flexible work options. We strive for balance between a flexible work environment, connectedness to the campus community, and ensuring NorQuesters are set up to succeed in their roles and responsibilities.

COMPETITION NUMBER: 2023-4077

CLOSING DATE: July 12, 2023 at 11:59 PM MDT

Apply to become a NorQuester: If this opportunity delights you and your expertise will shine in this role, we invite you to apply for this position online by uploading your resume and cover letter combined as one document.

Psst: Only candidates shortlisted for an interview will be contacted and we\xe2\x80\x99ll make sure to do this within 28 days of the closing date.

Difference Makers. If we were to describe what NorQuest College is, we\xe2\x80\x99d say these two words. We are so fundamentally driven in our mission to make a difference to our students, our community, and to our fellow NorQuesters, that it guides what we do, who we meet, and where we are headed.

So how do we make differences?

• We empower NorQuesters. When it comes to working, it\xe2\x80\x99s up to you to decide where (on campus or from another location) and how you work. NorQuesters are expected to embody our Qs\xe2\x80\x94lead from where you are, be dependable, find ways forward\xe2\x80\x94to name a few, but how you do that is your choice!
• We unlock potential. Whether its newcomers to Canada who want to improve their English, students who want to complete their academic upgrading, learners pursuing post-secondary education, or anyone who wishes to strengthen their skills through professional development, our passion to educate touches people of all levels and all backgrounds.
• We strengthen Alberta. From our graduates who hit the ground running, to our partnerships with government, industry, and business, to our commitment to communities, including a dedicated focus on Indigenous communities, we contribute to our province and make it stronger. We strive to be an employer of choice for First Nations, M\xc3\xa9tis and Inuit people in Canada by leading, supporting, and being an ally through our work toward decolonization, reconciliation, and Indigenization.

And that\xe2\x80\x99s a snapshot of how we are Difference Makers. But there\xe2\x80\x99s so much more to us and we invite you to !

NorQuest College