Job Description

Permanent Full Time-The role of the Enrollment Processor is to establish and maintain employees\' and their dependants\' eligibility in an online environment.What you will do

• Process and maintain employee/dependent certificate information for large Group customers in an online environment using multiple intake processes.
• Determine whether insurance applications meet contractual provisions and the employee\'s eligibility for various benefits according to the class & division structure.
• Analyze and investigate inquiries received from internal and external clients in order to complete a wide range of basic to advanced enrolment tasks.
• Identify employee and/or dependent applications which require additional approval; basing decisions on contractual & administrative provisions
• Calculate benefit amounts based on the employee\'s profile for accurate billing
• Investigate and resolve discrepancies identified from data integrity reports and making necessary adjustments to ensure accuracy
• Frequent communication via telephone, email and written correspondence with internal and external clients to provide excellent customer service
• Act as a business and technical resource for Enrolment issues, provide support for other business areas and participate in departmental and divisional projects
• Provide training, mentoring and support to peers as required
• Create and maintain enrolment procedures specific to client as required

What you will bring

• Strong keyboarding skills
• Proven ability to navigate and work within Outlook, Word, Excel and Access applications
• Proven customer service skills
• Ability to organize and manage changing workloads independently
• Excellent written and oral communication skills
• Proven analytical and problem-solving skills
• Ability to actively collaborate and effectively communicate in a team environment
• Proven ability to make independent decisions
• Previous insurance experience &/or post secondary education or equivalent
• Working knowledge of TOCS/TSO and EAS/BEN/PDD/Tandem &/or GroupNet is an asset
• Bilingualism (French and English) is an asset

-The base salary for this position is between $39,300.00 - $53,200.00 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.For student opportunities onlyFor our student opportunities, the base salary will be dependent on the number of work terms you have completed along with other factors depending on your program.Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.Be your best at Canada Life- Apply today!Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.You can be your best here. You\'re part of a diverse and inclusive workplace where your career and well-being are championed. You\'ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.Together, as part of a great team, you\'ll deliver on our shared purpose to improve the well-being of Canadians. It\'s our driving force. Become part of a strong and successful company that\'s trusted by millions of Canadians to do the right thing.Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we\'re one of Canada\'s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Canada Life policies. To request a reasonable accommodation in the application process, contact talentacquisitioncanada@canadalife.com.Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.#LI-HybridRequisition ID: 634Category: Customer Service and AdministrationLocation:Calgary, AB Montreal, QuebecDate: Mar 14, 2024If you are not finding suitable opportunities now, please click below to join our talent community!

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