Job Description

360kids has been a leader in the delivery of innovative support services for over 30 years as we work to improve the lives of homeless and at-risk youth and families in York Region. We are a vitally important community agency serving all of York Region. At 360kids, we provide a unique continuum of care approach with a range of programs and services that are essential to the health and well-being of youth and that are proven strategies for helping to keep youth off the streets by providing safe housing options.


Enhanced Youth Outreach Worker will provide short term Mental Health counselling support and case management for 360kids' at-risk youth The Enhanced Youth Outreach Worker will provide counselling in a non-threatening, supportive, client centered format where access to assessment and supports/resources are made available. Counselling focuses on personal and social development; behavioural change; cultural demands and expectations; and reintegration of youth with their families or transitioning to independent living.

This is Contract Role until June 2026.

Key Responsibilities:

Provide community based Mental Health counselling support to 360kids' clients and their families. Assess the needs of youth and their family and provides in-home, community and agency-based service as required. Negotiate realistic and achievable youth and family action plans, in consultation with all family members ensuring active participation in decision making; and the inclusion of other relevant parties, which will be reviewed during the intervention period and review progress towards achieving these plans. Work within a youth-focused, stages of change, family-centered approach to service delivery, establishing a working relationship with youth and families that demonstrates respect and honest communication, including protective factors. Work together with youth and families to improve community connections and access to community resources and connect youth and family members with other agencies in the community including other 360kids' programs. Conducts assessments and intake interviews with clients in a variety of locations which may include low income settings (hostels, drop in centres); public areas (parks, sidewalks, ravines); institutional settings (hospitals, court houses), determines eligibility based on functional, income, employment, and housing status, and makes recommendations based on needs. Conducts in-person or telephone meetings with youth to assess needs, set goals, and begin movement towards minimizing crisis and increasing stability. Resolves conflict situations including client complaints and disputes. Listens, mediates, negotiates and provides support and guidance to resolve issues and documents outcome. Encourages youth engagement with community services by making referrals and reducing barriers to accessing outside supports and services, by accompanying them to agencies, and helping them access information about services. Ensures safety and well-being of clients when in contact with them. Report on a regular basis to Manager Youth Mental Health Services regarding issues of need and/or concern. In the event of a crisis or critical incident, immediately reports to appropriate level. Follows appropriate policies and procedures of 360kids. Ensures that the program operates in line with 360kids' mission, vision and values and activities comply with applicable standards and laws. Completes all mandatory recording and reporting including daily documentation, statistical data collection and completing registration forms. Provides reports and related information to the Team Leader as required. Participates in regular Clinical supervision meetings and performance appraisal meetings on a semiannual basis. Attends training workshops and relevant conferences that pertain to the role. Other duties as required. Facilitates community collaboration with key partners and/or builds capacity for partnerships with populations such as LGBTTQ, mental health, addictions, diversity councils, faith-based assemblies, education bodies, justice panels, police, and Community committees. Liaises with participants, parents, community partners, agencies, donors, coworkers, and volunteers. Develops positive relations with the communities being served by the program and with the general public.

Education and Skills Required:

Master's degree in social work, psychology or related discipline, or equivalent combination of education and experience. Minimum 3 years' experience required working with at risk youth and/or street involved people. Clinical training and experience in individual and family assessment and treatment. Experience with MS Office, with the ability to prepare, and write reports and maintain same. Therapeutic Crisis Intervention (TCI) training and ASSIST training. Current first aid/CPR certification. Current Broad Record Check (criminal background check). Car and valid driver's license with a clean driver's abstract. Experience in assisting persons with psycho/social/physical, educational, emotional, and/or environmental issues in a variety of locations. Excellent assessment skills with experience responding to situations based on available information. Possesses strong personal ethics and integrity, as well as, exceptional interpersonal skills, including influencing, consensus/team building, facilitation, negotiation, conflict resolution, management, leadership, motivation, delegation, coaching/mentoring, and empowerment. Sound judgment, decision making, and problem-solving ability with the willingness to stand behind and take responsibility for decisions and actions. Ability to work independently as well as a team member in a dynamic, complex environment and organize time and workload effectively. Independent self-starter, with ability to work with minimal supervision.

Apply Today - We Review Applications as they come in!

360kids is an equal opportunity employer committed to creating an inclusive, diverse, equitable and accessible organization. We are dedicated to having a workforce that reflects the diversity of York Region with a variety of perspectives and lived experiences. We welcome and encourage applicants from equity-deserving groups, including Indigenous, Black and racialized people, 2SLGBTQ+ communities, people with disabilities and individuals with lived experience of homelessness.


We recognize that lived experiences shape the way individuals navigate the workplace, and we are committed to fostering an inclusive and equitable environment. If you are a member of an equity-deserving group and feel comfortable sharing this with us, we welcome you do so. This information is completely voluntary and will be used solely to help us improve our hiring practices and workplace inclusivity.


Accommodation will be provided throughout the hiring process in accordance with the Ontario Human Rights Code and Accessibility for Ontarians with Disabilities Act (AODA). Applicants that require accommodation during the recruitment process are encouraged to notify the People and Culture Department when contacted for an interview. We will work with you to meet your access needs in an equitable and inclusive way.


Upon joining 360kids, you'll be welcomed into a fun and collaborative environment where we truly value our employees and want to see them succeed. We thank everyone for their interest and appreciate the time put into applying, but only those selected for an interview will be contacted.