Job Description

About Capgemini

Capgemini is a global leader in consulting, digital transformation, technology and engineering services. The Group is at the forefront of innovation to address the entire breadth of clients\xe2\x80\x99 opportunities in the evolving world of cloud, digital and platforms. Building on its strong 50-year+ heritage and deep industry-specific expertise, Capgemini enables organizations to realize their business ambitions through an array of services from strategy to operations. Capgemini is driven by the conviction that the business value of technology comes from and through people. Today, it is a multicultural company of 270,000 team members in almost 50 countries. With Altran, the Group reported 2019 combined revenues of \xe2\x82\xac17billion.

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Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.

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Qualifications

SUMMARY

This job requires business knowledge and understanding of Canadian insurance industry-specific to Life and Health policies. The position requires you to answer inbound calls centered on updating, managing, and reporting policy information to the client or broker. The role requires the ability to work alternating shifts as required, Monday to Friday within the operating hours of 9AM -9PM.

ESSENTIAL DUTIES AND RESPONSIBILITIES

\xc2\xb7 Knowledge and understanding of life and health insurance is an asset

\xc2\xb7 Proactively and effectively handle a call-by-call environment focused on life and health policy owners and brokers.

\xc2\xb7 Ability to respond to email inquiries related to Life and Health policies by both owners and brokers.

\xc2\xb7 Fully understand and properly apply the terms and conditions of a variety of life and health policies

\xc2\xb7 Obtain all of the required information necessary for updating and handling client and broker requests.

\xc2\xb7 Accurately analyze and report all information in relation to the terms and conditions of the policy in a timely manner

\xc2\xb7 The ability, compassion, and integrity to work with sensitive and confidential issues

\xc2\xb7 Excellent time management to deal with constant demands, in a fast-paced work environment

\xc2\xb7 Ability to fully understand the details of your policy and to effectively communicate them with the client or broker.

\xc2\xb7 Ability to adapt and update one\'s knowledge and skills in an ever-changing environment

\xc2\xb7 Other duties as assigned or required

Qualifications and Skills

To perform this job successfully, the individual must be able to perform each essential duty effectively. The individual must possess;

\xc2\xb7 Proficient in Microsoft Office tools \xe2\x80\x93 Word, Excel, Access, PowerPoint, SharePoint

\xc2\xb7 Excellent interpersonal abilities are required to enable effective interaction and communication in both oral and written format with employees, policyholders, employers and other insurance/medical/legal professionals

\xc2\xb7 Strong analytical and decision making skills

\xc2\xb7 Ability to multi task and balance multiple goals and priorities

\xc2\xb7 Demonstrated ability to effectively deal with customers in a manner that is professional with a high degree of customer service

\xc2\xb7 Ability to effectively manage change

\xc2\xb7 Proven skills in conflict resolution

\xc2\xb7 Organizational skills

\xc2\xb7 Demonstrated ability to work well in a team environment

\xc2\xb7 Strong mathematical skills

\xc2\xb7 Strong negotiation skills

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and / or EXPERIENCE

\xc2\xb7 Completion of High School

\xc2\xb7 Inbound call center experience is an asset

\xc2\xb7 Project and / or process improvement work experience would be an asset

LANGUAGE SKILLS ( English and French)

Ability to

\xc2\xb7 Read and interpret policies

\xc2\xb7 Write routine correspondence to policy owners and brokers

\xc2\xb7 Speak effectively and professionally to clients, external stakeholders and employees of the organization

Capgemini