Job Description

Permanent Full Time




The Engineering Specialist - End User Services is a key technical department responsible for the design, implementation, and support of secure, compliant, and efficient end-user computing environments. This role combines deep technical expertise in patching, automation, and endpoint management with a strong focus on user experience, operational excellence, and continuous improvement.

What You Will Do

Design and implement scalable automation using PowerShell, Ansible, and Terraform to streamline desktop provisioning, patching, and compliance. Maintain and enhance the desktop management infrastructure (MECM, Intune, Azure VDI, Jamf) to support hybrid and cloud-first strategies. Collaborate with cross-functional teams including Architects, Analysts, Project Managers, Network, Cloud DevOps, and Security teams to deliver secure and scalable solutions. Develop and maintain patching and compliance policies, procedures, and schedules in alignment with organizational security and IT strategy. Ensure compliance with internal controls and external standards (e.g., ISO 27001, NIST, SOC2) through regular audits, reporting, and remediation. Provide Tier 3 support for incidents, escalations and collaborate with Service Desk and Field Services to resolve complex issues. Deliver technical guidance and training to end users and IT teams on endpoint tools and best practices. Participate in agile ceremonies (sprint planning, retrospectives) and use tools like Jira or ServiceNow to manage work. Support application lifecycle management, including packaging, deployment, and compatibility testing. Maintain detailed documentation of engineering processes, compliance procedures, and system configurations. Contribute to Transition to Production (T2P) and Change Management processes.

What You Will Bring

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5+ years of experience in desktop engineering, endpoint management, or infrastructure roles. Significant experience with Windows 10 and 11 and MacOS operating systems Comprehensive knowledge of Microsoft 365 suite of applications Hands-on experience with Azure Virtual Desktop (AVD) Strong understanding of endpoint management, configuration baselines, and vulnerability remediation. Proficiency in PowerShell, Ansible, and Terraform for automation. Strong knowledge of MECM, Intune, Azure Virtual Desktop, and endpoint security tools (Defender, Rapid7). Experience with patching and compliance frameworks Familiarity with Agile methodologies and tools (Scrum, Kanban, Jira). Excellent communication, documentation, and problem-solving skills.

Preferred Assets

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Certifications: Microsoft Certified: Modern Desktop Administrator Associate, Azure Administrator, CompTIA Security+, ITIL.
Experience with hybrid cloud environments and Entra
Exposure to enterprise-scale environments and cross-functional collaboration.

The base salary for this position is between

$52,800

- $97,700

annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.



Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.



Be your best at Canada Life- Apply today!



Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.



You can be your best here. You're part of a diverse and inclusive workplace where your career and well-being are championed. You'll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.



Together, as part of a great team, you'll deliver on our shared purpose to improve the well-being of Canadians. It's our driving force. Become part of a strong and successful company that's trusted by millions of Canadians to do the right thing.



Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we're one of Canada's leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.



We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.



It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Canada Life policies. To request a reasonable accommodation in the application process, contact talentacquisitioncanada@canadalife.com.



Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.



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