Job Description

Candidate Success Factors:
Candidates to be measured on the following four performance drivers, which will dictate how individual impact is considered on the Americas platform:

• Results and Impact

• Impacts division and influences peers and team
• Demonstrates good judgement when making decisions of high complexity and impact
• Relies on limited guidance for most complex decision making
• Is responsible for driving outcomes which have meaningful effect on team or department

• Leadership and Collaboration

• Creates trust with department leaders
• Acts in leadership capacity for large projects, processes, or programs for a team
• Client, Customer and Stakeholder Focus

• Able to build relationships with a mix of intermediate and senior colleagues or clients
• Interacts regularly with management and department leaders
• Demonstrates the ability to persuade and influence stakeholders at the team level

• Compliance Culture and Conduct

• Takes full responsibility for personal actions and demonstrates courage in facing problems and conflicts
• Perceived as a person of high moral character; upholds corporate values and displays high ethical standards \xe2\x80\x9d

Responsibilities:
Level 1 and 2 Support

• Active monitoring of production activities
• Perform remediation steps when required
• Interface with external IT communities to resolve incidents
• Work with development community for Level 3 incident escalations
• Log work and effort in support tracking application and work with team and management to reduce recurring issues
• Available for after-hours support activities, when necessary

Change and Request Management

• Responsible and accountable for changes to the production environment for NAR applications
• Work with development community for release prioritization
• Ensure that requests for change adhere to Group and Department Policies
• Available for after-hours and/or weekend change activities, when necessary

Reporting & Special Projects

• Participate in project elaboration phases to ensure application production team is aware of upcoming changes, and the team has required skills for supporting changes post-release
• Regular reporting to line manager for prioritization and escalation
• Conduct and participate in meetings with related communities
• Perform control result analysis and reporting and take up corrective actions as needed
• As required, take up project management responsibilities for special projects

Minimum Required Qualifications

• 5 or more years of professional experience as an Functional Support Analyst and/or similar role
• Experience in Banking / Financial sector
• Kondor+ or Front Office System experience preferred, but not mandatory

Preferred Qualifications;

• Unix/Linux hands on experience with knowledge of day to day commands
• Database skills (Sybase, MS SQL)
• Windows servers experience
• Scripting experience (Shell, powershell, ..._)
• Strong analytical and problem solving skills.

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