Job Description

8901 - Corp Office West Crk - 12800 Tuckahoe Creek Parkway, Richmond, Virginia, 23238CarMax, the way your career should be!Engineer I (Telecommunications)About this jobAt CarMax, we are industry disruptors. At the heart of our innovation is new digital products. As an Infrastructure/Operations team, our Engineers research and discover new opportunities to ensure that our products which provide our seamless customer experience have a strong foundation. You will iterate and evolve the telecommunication platform and applications used to manage the platform, and will develop tools and technologies, learning quickly from our spirit of experimentation. You will have an impact on ensuring that our applications are reliable and resilient by using cloud concepts and technologies. Through a strong partnership with other engineers, you will contribute to the overall Carmax Strategy as we build and deliver an exceptional customer experience to ensure customers can buy the vehicles\xe2\x80\x99 they want in a way that\xe2\x80\x99s right for them!What you will do \xe2\x80\x93 Essential Responsibilities

• Provide on-site support to associates in the Westcreek and Midtown offices
• Collaborate with and take direction from other Engineers on the design, product management, and systems architecture to develop experimental solutions and bring great ideas to life
• Act as a liaison between Carmax and our vendors paying close attention to vendor management and budgetary constraints
• Stay on top of industry trends and best practices to continuously improve what we do and ensure our customer experience is the best it can be
• Share ideas internally and evolve them according to feedback and critique within an agile environment
• Continually evolve telephony platform and its operations using solid engineering and agile practices.
• Work closely with internal and external team members to develop and build self-service capabilities, and automation, to enable our internal and external customers to move quickly and deliver on the needs of the business.

Purpose of the roleIt takes a passion for technology to develop and iterate on innovative solutions to problems. Working collaboratively and creatively you will partner with business leaders as well as technology team members to contribute to the patterns, guidance and design for building and deploying cloud, telephony and loss prevention systems infrastructure that support our customer facing applications. The cloud is an ever-changing platform, so we are looking for people who are self-starters, self-learners and those who thrive on the edge of their own understanding. You should have strong communications skills, a strong sense of ownership, a passion for customer service, and an understanding of how cloud concepts and the cloud platform can contribute to the overall successful of our application development.Qualifications and Requirements

• Bachelor\xe2\x80\x99s Degree in Computer Science or related Technology field or equivalent experience
• 1-2 years of telephony engineering
• 1-2 years of experience with Latitude programming and maintenance
• 0-1 years of contact center experience

Telecommunication Specific Qualifications and Requirements

• 0-1 years of working in and building Infrastructure and capabilities within a contact center application
• 1+ years scripting or coding experience for call flows and dialing plans
• Technical experience in telecommunications systems and programming concepts
• Demonstrable experience building and deploying resilient telephony infrastructure
• Strong attention to detail, problem investigation and diagnostic skills
• Passion for eliminating repetitive manual processes using automation

Work Location and Arrangement: This role will be based out of the Richmond, VA Home Office and have a on-site work arrangement.About CarMaxCarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation\xe2\x80\x99s largest retailer of used cars, with over 200 locations nationwide.Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For\xc2\xae.CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.Upon an applicant\'s request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

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