Job Description

Role o Digital Workplace Trainee Key Responsibilities o Own and deliver on proactive & RFP based solution proposals with a major emphasis on value engineering, for our customers and prospects o Closely work with Sales, Presales, Alliance Team to build relevant partnerships with major solution providers, service providers with complementary skills o Conceptualize and develop framework, accelerators, or solutions for specific needs. o Periodic reviews with leadership team on service line operations, progress, and overall direction o Define and manage service offering alongside development roadmap and investments. o Collaborate with partners, analyst firms and innovation teams and delivery SMEs to define and develop new services and capabilities. o Expertise in one or more of the following: span desktop engineering, endpoint monitoring and management, virtual workspace, endpoint automation, PC as a Service, communication, collaboration and productivity tools and services, Service Desk, Field Services, Deskside support, Self-Service, Conversational AI, knowledge management, digital experience management and more containing modernization requirements etc. o Should have strong knowledge of Tools such as Chat, ChatBot, Chat GPT, Email Parser, Self-Heal solutions such as Next Think, Systrack etc. The Role Offers o Opportunity to engage in complex problem solving and design solutions that meet diverse business needs. o Access to continuous learning opportunities, including executive leadership programs, certifications, and industry conferences. o High visibility, opportunity to interact with multiple groups within the organization, technology vendors and implementation partners. Essential Skills o 1 - 3 years in Digital Workplace Practice. Essential Qualifications o B.TECH /B.E. (E&C) is preferred. ""AR is to onboard - o Shilpa Dhingra for Canada - TSR - Sr. Program Manager (DITO) likely G8/G9"