Job Description

Navigate Complexities. Create Change. Together. This is our purpose at CUPS. Our unique integrated approach to care empowers people to work holistically to create and achieve goals that support their well-being and builds readiness to navigate and access support in the community. As a formative presence, we work together to build better systems and a stronger community.

Clients depend on us, supporters trust us, and partners count on our collaboration. We do not take this responsibility lightly - we are accountable for our words, our actions, our relationships, and most importantly, ourselves. Through a compassionate lens, we afford every person dignity in their interactions with us. We proactively seek opportunities for continuous learning with open minds and transformative spirits. Through our culture, rooted in our values, we will achieve our purpose and ambition.

JOB TITLE:

EMR Specialist

LOCATION:

Onsite, CUPS - 1001 10 Ave SW, Calgary,

REPORTS TO:

Director, Impact and Evaluation

SCHEDULE:

Full-time, Mon to Fri, 8:00 am-4:00pm

CONTRACT TYPE:

2 year term

EMR (Electronic Medical Record) Specialist

Empower Integrated Client Care Through Data & Technology

At CUPS, we believe that

effective, efficient, and collaborative teams

are key to delivering high-quality, trauma-informed care. As an

EMR Specialist

, you will be at the center of our

Collaborative Health Record (CHR) Electronic Medical Record (EMR) system

, ensuring seamless system functionality, optimizing workflows, and empowering users through training and support. This role is vital in

troubleshooting, configuration, and training development for new users

, ensuring that data management enhances CUPS' integrated care approach.

Why Join Us?

This is more than just a technical role--it's an opportunity to

bridge healthcare and technology

, ensuring our clinical and program teams have the tools they need to deliver

exceptional, client-centered care

. If you're passionate about

data integrity, workflow optimization, and training others to use EMR effectively

, we want to hear from you!

Your Impact

System Optimization & Configuration

: Configure, maintain, and troubleshoot

EMR workflows

to enhance efficiency and data accuracy.

Training & Support

: Develop

EMR training

for new users, ensuring staff with varying levels of expertise have the skills and confidence to navigate the system effectively.

Data Integrity & Reporting

: Create and maintain

standardized templates, forms, and data extraction processes

to support accurate reporting and quality improvement.

Privacy & Compliance

: Ensure all EMR processes align with

privacy regulations and compliance standards

.

Cross-Team Collaboration

: Work closely with

clinical and program teams

to align EMR workflows with care pathways, improving

team-based and integrated care

.

Key Responsibilities

Support

system configuration, user account creation, and troubleshooting

for end-users within the Collaborative Health Record EMR system. Configure

data capture tools, searches, and reporting functions

to meet organizational needs. Identify and resolve

data quality issues

, ensuring accuracy and consistency across programs. Develop and deliver

training programs

tailored to diverse users, ensuring ease of adoption and efficiency. Maintain up-to-date knowledge of

EMR system updates

and communicate relevant changes to staff. Work with teams to develop

standardized workflows, procedures, and EMR best practices

. Act as the

primary contact for EMR troubleshooting

, collaborating with end users and support personnel to resolve issues efficiently.

Areas of Leadership & Collaboration

Foster a

caring, approachable, and trauma-informed

work environment. Safeguard

employee and client dignity

by handling confidential information with the utmost care. Act as a

CUPS ambassador

, promoting the organization's purpose, ambition, and client-centered approach. Build

strong relationships

with internal teams, strengthening communication flow and

cross-program collaboration

.

What You Bring

Required Qualifications:

University Degree or College Diploma

in Computer Science, IT or Health Information Management or a related field or equivalent experience (preferably in health disciplines).

Primary care Electronic Medical Record (EMR) experience

, with hands-on expertise in

CHR or a similar EMR system

. Proven ability to translate

clinical pathways and guidelines into EMR workflows,

operating with end to end user experience in mind. Experience with

data capture, extraction, and reporting processes

. Strong background in

mentoring or training users

on EMR systems.

Attention to detail, accuracy, and problem-solving skills

.

Proficiency in Microsoft Office Suite

(Excel, PowerPoint, Word).

Preferred Qualifications:

Experience working in a

community clinic or non-profit healthcare setting

. Previous experience as a

trainer, or facilitator

. Familiarity with

Quality Improvement (QI) methods and principles

.

Employment Details

Job Type

: Full-time,

2-year contract

Schedule

: 1.0 FTE (Monday-Friday)

Employment Requirements

: Criminal Record Check with Vulnerable Sector Check

Work Environment

In office role 4-5 days a week, with potential for 1 remote day based on business need and leader approval Extended periods of sitting and computer work required Exposure to distressing or traumatic stories/information regarding client-based work Combination of individual and team based work

Apply Today!

If you're ready to make an impact by

enhancing EMR efficiency, training teams, and improving healthcare workflows

, apply today with your

cover letter and resume

Only candidates selected for interviews will be contacted. We encourage applications from those who may not meet every requirement but have

comparable skills and experience

.

Job Types: Full-time, Fixed term contract
Contract length: 24 months

Pay: $65,000.00-$68,400.00 per year

Benefits:

Casual dress Employee assistance program Paid time off
Flexible language requirement:

French not required
Schedule:

Monday to Friday
Application question(s):

Do you have a University Degree or College Diploma in Computer Science? Do you have experience with Primary care Electronic Medical Record (EMR)? Have you included a cover letter?
Work Location: In person

Application deadline: 2025-03-07
Expected start date: 2025-03-24