Job Description

Requisition ID: 19260

Department: Community & Social Services Dept.

Service: Employment and Social Services

Branch: Employment Strategy Branch

Employment Type: Multiple Full Time Temporary Positions, Multiple Full Time Permanent Positions and Eligibility List

Work Hours: 35.00 hours per week

Affiliation: CUPE 503 Inside/Outside

Salary Information: $69,194.58 - $80,960.88 annually (2024 rates of pay)

Location: Various Locations

City: Ottawa, ON

Job Category: Community and Social Services

Application Close: 10/10/2025

JOB SUMMARY

The mandate of Employment and Social Services is to provide financial assistance, employment supports and related programs such as Ontario Works, Essential Health and Social Supports (EHSS), Child Care, Residential services and the Home Support program through four Employment and Social Services sites.
You are responsible for the provision of individual and group employment counselling/coaching, community and employment placements, employability skills training and assisting Ontario Works participants, Ontario Disability Support Program (ODSP) clients and individuals from the community in making effective use of branch and community services.
You assist individuals in exploring career, training and employment options by developing appropriate action plans designed to overcome the challenges faced in securing and maintaining employment. You also develop, negotiate, promote and monitor employment opportunities, coordinate training and educational opportunities, manage relationships with employers and community partners, and provide employment liaison and job retention services.

EDUCATION AND EXPERIENCE

Completion of 3 year university degree in psychology, sociology, social work, business administration, public administration or related field
Minimum of 12 months of experience in social services programs, some of which must be in individual and/or group employment counselling/coaching

KNOWLEDGE

Group and individual employability assessment, coaching and counselling methods Programs and services for un/underemployed City residents including Ontario Works participants related to education, training, skill development, job creation and employment Employment-related resource materials Economic base and labour market trends in Ottawa Special needs/requirements of Ontario Works participants/ODSP recipients Employment and community placement - development and marketing strategies Knowledge of applicable health and safety legislation, including the rights and duties of workers.

COMPETENCIES, SKILLS AND ABILITIES

Provide group and individual employment counselling, coaching, placement supervision and placement/job retention services to disadvantaged people Design workshops, tools, presentations to assist clients entering or re-entering the labour market Establish effective working relationships with employment support staff and people of diverse social, economic and cultural backgrounds Establish and maintain partnerships with employers, community organizations, education and training institutions, private and public sector agencies Demonstrate negotiation, facilitation, communication skills and abilities Provide computer assistance e.g. Windows environment Perform crisis intervention Deal effectively with distressed, hard to serve and potentially volatile clients in an open concept office environment Effectively manage multiple demands, conflicting priorities and changing schedules inherent in a multi-service, client driven operation Solve problems resourcefully and creatively in a timely manner Resourceful and innovative Excellent organizational skills Effective interpersonal skills Flexible and adaptable Demonstrate tact, empathy, sensitivity and discretion Work both independently and as part of a team

WHAT YOU NEED TO KNOW

Language Requirement: Various language requirements, locations may require English only, French only OR Bilingual competencies. Some positions require English oral, reading, and writing. Some positions required French oral, reading and writing. Police Record Check: The successful candidate will be required to complete a Vulnerable Sector Check (Level 3) with the Police Services detachment in their jurisdiction to the City of Ottawa's satisfaction.; Police record checks completed by a third-party company will not be accepted. Successful applicants meeting the employer's qualification standard will be placed on the permanent (full time continuous) and/or temporary eligibility list in order of seniority. The temporary/permanent eligibility list will be utilized to fill vacancies for up to one year from the closing date of this competition. Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements. Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.




We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.



The City of Ottawa promotes the principles of diversity and inclusion and adheres to the tenets of the Canadian Human Rights Act and the Ontario Human Rights Code. We encourage applications from members of Indigenous, Black and other racialized communities, persons with disabilities, women and non-binary persons, persons of all ethnic origins, religions, sexual orientations, classes, gender identities and expressions.

Candidates are encouraged to self-identify as a member of one or more designated employment equity groups in the self-identification questionnaire.



The City of Ottawa provides accommodation to applicants during all parts of the hiring process, upon request. If contacted to proceed to the selection process, please advise us if you require any accommodation.



Accessible formats and communication supports are available upon request. Please contact the Employee Service Centre at 613-580-2424 extension 12211 or via email at esc-cse@ottawa.ca.